Conference Services Manager

Donohoe Hospitality Services; College Park (MD); On-site; USD 72,000 - 82,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plans

Hotel room discounts

Daily pay

Job summary

The Hotel at the University of Maryland is seeking a Conference Services Manager to serve as the main liaison with clients from contract signing through flawless execution. You will coordinate event logistics across departments and drive incremental revenue while upholding the Four Diamond standard.

Location is College Park, MD, and the role reports to the Director of Sales & Marketing. Requires hospitality experience, budget and contract acumen, and strong communication skills; flexible

Qualifications

• Previous experience in event planning, catering, or hospitality services required.
• Strong knowledge of hotel systems (e.g., Delphi, Opera, Social Tables) preferred.
• Mastery of Microsoft Office (Word, Email, Excel)
• Excellent written and verbal communication skills.
• Ability to manage budgets and understand contracts.
• High school diploma or equivalent required; associate's or bachelor's degree in Hospitality Management, Business, or a related field preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays based on business demand.

Responsibilities

• Acts as the primary liaison between the hotel and clients after group contracts are signed and guides programs from planning through execution.
• Develops and manages detailed event timelines covering F&B, AV, rooming lists, and logistics.
• Creates BEOs, diagrams, and event resumes; manages multiple groups and overlapping timelines with precision.
• Works cross-functionally with Sales, Accounting, Front Desk, Parking, Culinary, Banquets, AV, and Housekeeping; ensures alignment on event expectations and requests.
• Resolves challenges during planning and execution; maintains composure under pressure and adapts to last-minute changes.
• Ensures billing accuracy and thorough logistical checks; identifies up-sell opportunities in AV, décor, and other services.
• Represents the hotel brand professionally; maintains poise in high-pressure client interactions.

Skills

Event planning

Budget management

Contract knowledge

Microsoft Office

Communication skills

Education

Bachelor's degree preferred

Associate's degree preferred

Tools

Delphi

Opera

Social Tables

Job description

The Hotel At Univ MD
7777 Baltimore Avenue
College Park, MD 20740, USA

Description

Conference Services Manager

Location: The Hotel at the University of Maryland

Reports to: Director of Sales & Marketing

Status: Full-Time

Salary Range: $72,000.00 - $82,000.00 annually (experience-based compensation)

GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND

The Hotel at the University of Maryland is a AAA Four Diamond independent property located directly across from the University of Maryland campus. The Hotel features 297 guest rooms, including 9 suites, and more than 45,000 square feet of flexible meeting and event space, accommodating programs ranging from intimate gatherings to events of up to 1,500 attendees.

Managed by Donohoe Hospitality Services (DHS), The Hotel is committed to delivering highly personalized service and exceptional guest experiences. We foster a professional, collaborative environment where team members are encouraged to grow, develop their skills, take on greater responsibility, and advance their careers.

Position Summary

The Conference Services Manager serves as the primary liaison between the hotel and the client once a group contract is signed, guiding each program from planning through flawless execution. This role builds strong client relationships, coordinates event logistics across departments, and ensures every group experience reflects the hotel's Four Diamond standard of service—while identifying opportunities to drive incremental revenue.

Key Responsibilities

Client-Focused Relationship Management

• Acts as the primary liaison between the hotel and the client after a group contract is signed.
• Builds strong relationships to understand client needs, preferences, and event goals.
• Deliver exceptional service to ensure client satisfaction, repeat business, and positive reviews.

Planning & Organization

• Develops and manages detailed event timelines, covering food & beverage, AV, rooming lists, and all supporting logistics.
• Creates Banquet Event Orders (BEOs), diagrams, and event resumes.
• Manages multiple groups and overlapping timelines simultaneously with precision and efficiency.

Cross-Departmental Communication

• Works cross-functionally with Sales, Accounting, Front Desk, Parking, Culinary, Banquets, AV, and Housekeeping.
• Ensures all departments are aligned on event expectations, changes, and special requests.
• Communicates clearly and professionally with both internal teams and external clients.

Problem Solving & Flexibility

• Quickly resolves challenges during planning and execution phases.
• Maintains composure under pressure, especially during large or complex programs.
• Pivots quickly with last-minute changes without disrupting the guest experience.

Attention to Detail

• Provides details to the team for special setups.
• Ensures billing accuracy.
• Thoroughly checks all logistics to ensure nothing is overlooked.
• Identifies up-sell opportunities in AV, décor, food & beverage, and other services.
• Balances client needs with hotel profitability and operational efficiency.

Professionalism & Presentation

• Represents the hotel brand in a polished, enthusiastic, and service-first manner.
• Maintains composure in high-pressure situations and during high-level client interactions.

Requirements

• Previous experience in event planning, catering, or hospitality services required.
• Strong knowledge of hotel systems (e.g., Delphi, Opera, Social Tables) preferred.
• Mastery of Microsoft Office (Word, Email, Excel)
• Excellent written and verbal communication skills.
• Ability to manage budgets and understand contracts.
• High school diploma or equivalent required; associate's or bachelor's degree in Hospitality Management, Business, or a related field preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays based on business demand.

BENEFITS & PERKS

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to give employees options that enhance their quality of life in and out of work. * Minimum32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.