Conference Services Lead — Elevate Groups & Events (Flexible)

Tandem Hospitality Group LLC; Lakewood (CO); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, & vision insurance

401(k) with employer matching

Flexible spending accounts

Life insurance

Short- and Long-Term Disability

Employee Assistance Program

Hotel discount program

Job summary

Origin Red Rocks in Lakewood, CO is seeking a Catering Sales Manager to oversee total meeting management for assigned groups and coordinate all in-house details from assignment to final payment. You will manage group resumes, communications, and event orders while ensuring service excellence and profitability.

The role requires 2+ years in hotel sales/catering, strong customer service, and proficiency in MS Office; flexibility for nights/weekends/holidays is needed.

Qualifications

• High School Diploma or Equivalent required, college degree preferred.
• Minimum of 2 years hotel sales/catering experience.
• Knowledge of the operations of the hotel industry.
• Dynamic, enthusiastic, creative leader who thrives under pressure and can perform multiple functions and troubleshoot when needed.
• Requires knowledge of intermediate sales techniques.
• Highly developed customer service skills with strong attention to detail.
• Proficient computer skills including Word, PowerPoint, Excel, and Outlook. Event Temple and/or Opera Cloud experience preferred.
• Must be able to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Plan, upsell and detail the program with the client including verification and modification of space requirements, guestrooms, times, equipment, menus, themes/decorations, etc.
• Prepare the appropriate group resumes and paperwork to ensure quality service.
• Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure experience service delivery, customer satisfaction and repeat business.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participate in business review meetings, plan and document pre- and post-convention meetings, training and other catering sales related meetings as required.
• Work with other departments within the hotel to provide quality service to customers.
• Ensures that predetermined sales expectations are met or exceeded.
• Conducts tours of the hotel and banquet facilities with clients.
• Accurately records all group bookings, pick-up and cancellations in Delphi in conjunction with reservations and sales departments.
• Maintaining accurate Delphi traces up to date on all group communication with clients.
• Following proper event management procedures for event execution to include, but not limited to, BEO creation, resume communication, amenity/VIP designation and room block management.
• Producing accurate banquet/catering event orders and resumes within timeframe set by hotel.
• Maintains well documented accurate, organized, and up-to-date file management to serve client and employer needs.
• Maintains effective trace system including trace dates and references in Delphi to best meet client needs. Document tracking of group activity. Access and input data into Delphi account traces to generate account history reports.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.
• Assist groups/clients in off-property activities.
• Maintain knowledge of all hotel services/features and hours of operation.
• Handle inquiry calls according to departmental procedures. Qualify rooms and space requests by obtaining the necessary information required to assign the lead to the proper sales manager.
• Manages assigned groups and meetings with introductory call, follow up with clients, coordination of details, completion of accurate Event Orders and post event/group follow up on a timely basis.
• Communicates all changes on Event Orders to other departments.
• Personally, greets all meeting contacts upon arrival to finalize any arrangements and to guide the client to the facility and staff. Keeps in constant contact with clients during entire stay.
• Ensures billing is correct before sent to client. Handles client billing questions efficiently and expediently.
• Manages Group Rooming List process and room reservations with the reservations and revenue analyst teams.
• Performs all other duties assigned by Management.
• Plan, conduct and document pre & post-convention meetings with clients and applicable departments.
• Document all guest requests/complaints and communicate such to respective personnel for proper handling. Follow up on guest satisfaction.

Skills

Hotel sales experience

Customer service skills

Microsoft Word

PowerPoint

Excel

Education

High School Diploma or Equivalent

College degree preferred

Tools

Microsoft Word

PowerPoint

Excel

Job description

Origin Red Rocks in Lakewood, CO is seeking a Catering Sales Manager to oversee total meeting management for assigned groups and coordinate all in-house details from assignment to final payment. You will manage group resumes, communications, and event orders while ensuring service excellence and profitability.

The role requires 2+ years in hotel sales/catering, strong customer service, and proficiency in MS Office; flexibility for nights/weekends/holidays is needed.