Conference Service Manager

BENCHMARK; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

BENCHMARK is seeking a Convention Services Manager to ensure seamless event execution at Hotel Flor Tampa Downtown. You will coordinate group meetings and special events, maintaining strong relationships with clients to enhance guest experiences. The ideal candidate has a background in Convention Services or Hotel Event Management and thrives in a luxury hospitality environment.

Exceptional organizational skills, attention to detail, and the ability to manage multiple priorities are essential for this role. The position offers opportunities to create memorable guest experiences and uphold Hotel Flor’s luxury service standards.

Qualifications

• Previous experience in Convention Services, Catering Sales, or Hotel Event Management preferred.
• Strong communication and interpersonal skills with ability to collaborate effectively.
• Exceptional organizational skills with a proven ability to implement structure and processes.

Responsibilities

• Coordinate and execute all group meetings and special events.
• Develop and maintain strong relationships with clients.
• Collaborate with internal departments for seamless execution.

Skills

Convention Services experience

Communication skills

Organizational skills

Detail-oriented

Problem-solving

Multitasking

Job description

Property Overview

Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, is located in the heart of Tampa. The hotel offers 210 guest rooms and 13,042 sq. ft. of versatile meeting space.

Job Overview

Convention Services Manager – the role is responsible for ensuring seamless event execution while delivering elevated guest experiences that reflect the luxury and sophistication of the property.

Key Responsibilities

• Coordinate and execute all group meetings, conventions, and special events with exceptional attention to detail.
• Develop and maintain strong relationships with clients to ensure a flawless and personalized experience.
• Collaborate closely with internal departments, especially Banquets, Culinary, Front Office, and Operations, to ensure seamless communication and execution.
• Conduct pre‑convention meetings, site visits, and operational planning sessions.
• Create detailed event orders, production timelines, and execution plans.
• Monitor group room blocks, event flow, and banquet operations to maximize guest satisfaction.
• Identify upselling opportunities to enhance the guest experience and drive additional revenue.
• Ensure all client expectations are met while maintaining Hotel Flor’s luxury service standards.
• Manage multiple events and priorities in a fast‑paced environment with professionalism and efficiency.

Qualifications

• Previous experience in Convention Services, Catering Sales, or Hotel Event Management preferred.
• Strong communication and interpersonal skills with the ability to collaborate effectively across all hotel departments.
• Exceptional organizational skills with a proven ability to implement structure, processes, and operational plans.
• Ability to thrive in a high‑energy, guest‑focused luxury hospitality environment.
• Detail‑oriented with strong problem‑solving and multitasking capabilities.
• Passion for creating memorable guest experiences.
• Ability to maintain a flexible work schedule based on operational and event needs.

Compensation

Actual compensation packages are based on a wide array of factors unique to each candidate including skill set, years of experience, certifications and specific office location.

Equal Employment Opportunity

Pyramid Global Hospitality is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.