Conference Room IT Technician

OVATION Workplace Services; Irvine (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company in IT Services seeks a Conference Room IT Technician in Irvine, California. The role involves providing comprehensive AV support, assisting with meeting setups, and delivering excellent customer service in a fast-paced environment. Ideal candidates will have experience in audio-visual technology and a strong ability to troubleshoot various systems.

Qualifications

• 2+ years of experience in AV technology support.
• Ability to troubleshoot audio and video signal paths.
• Strong understanding of modern conferencing platforms.

Responsibilities

• Provide Tier 1 and Tier 2 AV support.
• Maintain and test conference room AV systems.
• Assist with setup for large onsite meetings.

Skills

Troubleshooting

Customer Service

Communication

Technical Support

Education

Experience in audio visual technology support

Tools

Microsoft Teams

Zoom

Crestron systems

AV equipment

Job description

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Job description

Our enterprise-level client in Irvine, California has an immediate need for an AV Technician for Conference Room support. Please see below for full details—

Job Description

Job description

Our enterprise-level client in Irvine, California has an immediate need for an AV Technician for Conference Room support. Please see below for full details—

Position Summary:

The AV Technician is a foundational part of the IT Services team that supports all employees. This position is responsible for providing high quality meeting and technical support to all users. This position will be providing Tier 1 and Tier 2 assistance concerning the use of all aspects related to the audio visual and conferencing needs.

Core responsibilities of the position:

This role is responsible for the support of clients, via telephone, email, chat, and any other supported technologies

Provide excellent customer service concerning all aspects of AV-related technology provided by the IT department

Use of IT Service Management tools to track and record customer contacts

Strong background in troubleshooting and customer service, as well as excellent communication skills are necessary

The individual will effectively multitask and manage priorities in a fast-paced setting

Experience setting up MS Teams and Zoom meetings

Highlight the day-to-day activities of the position:

Provide high quality customer service for all onsite/virtual meetings and events

Process customer support requests via AV Support ticket requests, as well as in-person inquiries to the TechSpot, and/or IT ticketing platform

Provide primary technical support for all Audio/Visual related systems including but not limited to MTR (Microsoft Teams Rooms), display devices and Crestron control systems using documented procedures and tools

Daily maintenance and testing of conference room audio/visual systems

Use of IT ticketing system to track customer issues from initial diagnosis, through troubleshooting, and into resolution or escalation

Conduct front line troubleshooting using documented procedures and available tools

Act as customer advocate/liaison with other supporting staff

Initiate escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets

Provide status to customers of assigned tickets

Provide timely updates and status information to manager where needed/applicable

Assist in the support of audio/visual equipment while leveraging our third-party service provider

Perform IT-related setup, support, and breakdown for large on-site meetings, including audio/visual equipment

Keep abreast of emerging technologies and provide proactive options on how to effectively solve for common issues

Create and document routine IT processes and procedures where needed

Balance the demands of daily and routine assignments with long-term projects

Develop strong relationships with internal customers, vendor, affiliates, and peers

Required Education and Experience:

Exposure with meeting room support

Ability to troubleshoot signal path for audio and video

Read and interpret AV line drawings (signal drawings of the room audio/visual equipment, what it is and what it does)

Strong understanding of modern conferencing platforms

Candidates must have clear and effective verbal & written communication skills

Excellent Customer Service Experience Required

Excellent follow through and attention to detail

Experience with Windows and Mac computing resources as it relates to AV-related connections

Experience with IT Knowledge Base and ticketing system

Experience applying ITSM best practices to Incident and Requests management

Working knowledge in the use and support of audio/visual equipment

Qualifications

• Experience: 2+ years (certificates preferred but not required) in audio visual technology support
• Technical Proficiency: Hands-on experience in troubleshooting AV integrated technologies
• Technology Skills: Exposure to diverse technologies, such as networking, Windows, Apple iOS, Crestron systems, collaboration tools, AR/VR systems, and other in-room technologies
• Communication Excellence: Possess executive presence coupled with strong written and oral presentation skills
• Strong expertise with the Office 365 suite and toolsets
• Proven track record of teamwork, good communication, and the ability to multi-task /prioritize

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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