Conference Center & Visitor Specialist (Substitute)

Alameda County Office of Education; Hayward (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Alameda County Office of Education is seeking a Conference Center & Visitor Specialist to manage front-desk operations at the Central Office in Hayward. You will greet visitors, answer inquiries, and support staff with information and access.

You will assist with event setup, coordinate conference center bookings, and serve as a liaison to districts and community partners to ensure a positive visitor experience. You will help enforce security procedures and manage visitor badges as needed.

Responsibilities

• Performs receptionist duties at the central office; operates a multi-line phone system and directs calls and visitors.
• Greets and assists employees and visitors; enforces security procedures and tracks temporary access badges.
• Coordinates use of the conference center; ensures compliance with policies and smooth service for clients and visitors.

Job description

Shift

As Needed, Monday – Friday, up to 7.5 hours/day

Shift

As Needed, Monday – Friday, up to 7.5 hours/day

THE POSITION

The Conference Center & Visitor Specialist is responsible for the operations of the public facing areas of the ACOE Central Office, including a variety of reception, clerical, and event operational support for visitors to the Alameda County Office of Education (ACOE). This role interfaces with a variety of internal and external partners, including districts and community partners, to ensure a positive experience for visitors to the office and conference center. Responsibilities include greeting and assisting visitors, providing information to staff, students, parents, and the public, and serving as a liaison to leverage ACOE programs and resources. Assists internal staff in planning and executing events and facilitating cross-departmental communication and services. This position reports to the Superintendent's Office.

LOCATION

313 W. Winton Ave. Hayward, CA 94544

TYPICAL DUTIES

• Performs receptionist duties at the central office of ACOE; operates a centralized multi-line telephone system directing calls to appropriate personnel; receives and transmits messages; answers questions and provides general information and assistance to callers and walk-in visitors. Responds to emergency calls notifying appropriate parties to address immediate safety and/or security issues.
• Greets and assists employees and visitors in a professional and courteous manner, ensuring compliance with building security procedures, handling confidential inquiries, directing accordingly and providing routine information on policies. Tracks temporary access badges for proper identification and controlled access.
• Coordinates the use and services of the conference center facility at the Alameda County Office of Education by internal employees and various community organizations; assures compliance with applicable laws, codes, policies, and guidelines; assures satisfactory service to the center’s clients and visitors. SEE FULL JOB DESCRIPTION FOR MORE INFORMATION