Concord Center Support Coordinator (ASC II)

The California State University; Concord (CA); On-site; USD 48,735 - 59,404; Full time

Benefits offered by this job

Health benefits

Retirement plans

Tuition fee waiver

Job summary

The California State University is looking for a Concord Center Support Coordinator responsible for coordinating all facility assignments for classroom instruction and events at the Concord Center. The role requires effective communication and organizational skills, along with some administrative support for research initiatives.

This position is fully on-site, ensuring high-quality support for student, faculty, and community activities. Applicants must have a high school diploma and strong customer service skills.

Qualifications

• Knowledge of standard office procedures and practices.
• Ability to communicate clearly in writing and orally.
• Experience with office support technology systems.

Responsibilities

• Coordinate facility rentals and ensure compliance with agreements.
• Assist in the planning of events and activities.
• Manage communication with various departments for scheduling.

Skills

Organizational skills

Customer service

Communication

Event planning

Education

High school diploma or equivalent

Tools

Office software

Facility reservation software

Job description

Job no: 557590
Work type: Staff
Location: East Bay
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,367.00 per month to $5,323.00 per month (Step 1 - Step 11).

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

About the Position

This Concord Center Support Coordinator coordinates the assignment and scheduling of all Concord Center facilities for classroom instruction, campus events and facility rentals to off-campus groups and individuals, as well as oversees the contractual agreements associated with such rentals. It also provides some administrative support for faculty-driven research at the Ohlone Ecocultural Garden and Galindo Creek Field Station. Moreover, this position functions as the lead coordinator for faculty and student support services at Concord, most importantly East Bay Student Nursing Association, Nursing Department, PaCE, and Osher Lifelong Learning requested events & activities.

Since this position provides student, faculty, staff and customer support for all Concord Center onsite activities, this is a 100% in-person position (no remote work option is available).

Responsibilities

Concord Center Classes & Event Rentals

• Develop, plan, coordinate, and administer the work involved in reserving space and facilities on the Concord Center, including the assignment of classrooms, conference rooms, and university and outside rental events.
• Maintain open communication with academic departments scheduling courses and university events at the Concord Center.
• Work proactively with the coordinators of the Osher Lifelong Learning Institute, Nursing Dept, and Professional and Continuing Education to assign space for all courses and special events.
• Develop and revise policies and procedures associated with facilities reservations and event requests for the Concord Center as needed and ensure all are in alignment with university requirements.
• Track rental activity monthly, including rental inquiries and bookings; create monthly and annual reports; and refine data collection, measurement, and analysis in support of ongoing performance improvement.

Rental Agreement and Invoicing Procedural Compliance

• Responsible for coordinating facility rentals, maintaining open communication with clients, securing insurance verification and other necessary documents, producing invoice requests, and ensuring payment is collected.
• Maintain contractual agreements between Concord Center and off-site clients, consulting and/or supporting Concord Center Manager and other relevant university departments (Facilities, Risk Management, etc.) as needed or required.

Student, Faculty, Staff, and Customer Relations and Support

• Assist in the logistical planning of all Concord Center student, faculty, and staff events and activities
• Ensure that all classes, including PaCE and OLLI, as well as university events and outside rentals receive the onsite support needed to achieve successful outcomes.
• Maintain training and procedural knowledge to serve as back-up Concord Center cashier in times when ASC-I is out of office or on vacation.
• Collaborate with ASC-I to ensure front desk, and HOPE food pantry is covered at all times, serving as a back-up when needed.

Administrative Support for Concord Center Faculty & Grant‑Funded Research (Galindo Creek Field Station, Wolwonja Ecocultural Garden)

• Process P‑Card purchases in support of primary investigators (PI) of Galindo Creek and Wolwonja Ecocultural Garden
• Receive and account for onsite deliveries of supplies for these projects.

Minimum Qualifications

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Preferred Skills and Knowledge

• Ability to organize and plan work and projects, including handling multiple priorities.
• Demonstrated ability to establish and maintain effective working relationships within internal and external key stakeholders and serve as a liaison for the administrative support unit.
• Ability to communicate information to staff, faculty, students, senior campus officials, outside agencies, and community members in a courteous manner with an emphasis on customer service.
• Working knowledge of special event planning and facilities reservation process within a higher education environment.
• Demonstrated experience in the use of student information database systems and facility reservation software.
• Ability to take initiative and independently plan, organize, coordinate and perform work in various situations where numerous and diverse demands are involved.
• Skilled in the research, development, and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
• Expertise in investigating and analyzing problems with broad administrative impact and implications. Ability to anticipate problems and address them proactively.
• Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
• Ability to train others on new skills and procedures and provide lead work direction.
• Ability to handle confidential information with discretion.
• Ability to lift up to 50 pounds with assistance.
• Demonstrated proficiency in using a computer within a Windows environment and operating standard office equipment, including a calculator.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.