Conference Center Facilities & Events Coordinator

Wilderness-Hotel-and-Resort-In; Wisconsin Dells (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Wilderness Resort in Wisconsin Dells is seeking an Assistant Facilities Manager to oversee conference and meeting space operations. You will manage setup, teardown, and maintenance, ensuring top-notch guest service and safety standards across the property.

The role requires proactive leadership, a detail-oriented mindset, and the ability to coordinate with events, catering, and technical teams in a fast-paced environment. Full-time schedule with varied shifts is expected.

Qualifications

• Proactive and detail-oriented
• Able to thrive in a fast-paced, guest-focused environment
• Strong leadership and teamwork abilities
• Customer service-oriented with professional demeanor

Responsibilities

• Set up and tear down all meeting rooms across the property, including the Conference Center, Clubhouse, and outdoor areas.
• Perform general preventative maintenance such as power washing, minor painting, and facility upkeep.
• Maintain cleanliness and organization of conference center spaces, including meeting rooms, public areas, and storage areas.
• Manage snow and garbage removal from walkways, parking lots, docks, and entrances.
• Conduct monthly A/V equipment inventory and ensure proper functionality of all technical systems (A/V, lighting, HVAC, music).
• Review Banquet Event Orders (BEOs) to ensure accurate event setups and client satisfaction.
• Coordinate with Event Detailers and Catering Managers on last-minute changes and guest needs.
• Deliver A/V equipment and food & beverage items to appropriate event locations.
• Ensure health and safety policies are followed, including food and beverage compliance.
• Attend VIP and special events as directed by the Facilities Manager; resolve guest concerns promptly.
• Assist in training, scheduling, and directing set-up staff; assume leadership in the absence of the Facilities Manager.
• Delegate assignments, monitor performance, and provide clear communication to staff.
• Motivate and support conference and sales team members in achieving event goals.
• Communicate changes to schedules, events, or staffing promptly and professionally.

Job description

Wilderness Resort in Wisconsin Dells is seeking an Assistant Facilities Manager to oversee conference and meeting space operations. You will manage setup, teardown, and maintenance, ensuring top-notch guest service and safety standards across the property.

The role requires proactive leadership, a detail-oriented mindset, and the ability to coordinate with events, catering, and technical teams in a fast-paced environment. Full-time schedule with varied shifts is expected.