Concussion & Headache Program Coordinator

Pscfl; Miami, Northern (FL, KY); Hybrid; USD 43,000 - 60,000; Full time

Job summary

The Neuroscience Institute is seeking a Program Coordinator for the Concussion and Headache Program. You will coordinate patient and physician workflows, provide operational support for multidisciplinary clinics, and perform ImPACT testing when needed.

In collaboration with the Medical Director, you will manage communications, scheduling, authorizations, and data entry in EHS; support community events and program expansion while maintaining HIPAA compliance and exceptional patient service.

Qualifications

• Associate's Degree in Liberal Arts, Sports, Business, or Healthcare is required.
• 2-4 years of program support experience in a healthcare environment or athletic training setting preferred.
• Bilingual in English and Spanish required.

Responsibilities

• Coordinate program components including multidisciplinary clinics, school screenings, community events, and related activities.
• Commute to organized community events and community touchpoints.
• Coordinate adult transition, send requests with last clinic notes.
• Lead quarterly clinic flow meetings with all providers for each program.
• Obtain prior authorizations for high-cost specialty drugs (e.g., gene therapy).
• Coordinate shipment of high-cost drugs from specialty pharmacies.
• Schedule EMG, NCV and Botox in MPS/Radiology.
• Schedule pre-clinic huddles and manage appointment slots.
• Coordinate clinic schedules, confirm appointments and testing.
• Enter patient demographics and insurance information in the scheduling/appointment book of EHS.
• Obtain tests/visit authorizations and collect information for appointment/admission.
• Distribute relevant medical data and follow up with clinical indications.
• Coordinate communications and documentation between practices and services.
• Assist in Lean initiatives to improve processes and patient experience.

Skills

Communication

Customer service

Time management

Multitasking

Teamwork

Attention to detail

Problem solving

Adaptability

Lean methodology

HIPAA knowledge

Education

Associate's Degree in Liberal Arts, Sports, Business, or Healthcare

Bachelor's Degree preferred

Tools

Microsoft Office (PowerPoint, Excel)

Electronic Health Systems (EHS)

Job description

The Neuroscience Institute is seeking a Program Coordinator for the Concussion and Headache Program. You will coordinate patient and physician workflows, provide operational support for multidisciplinary clinics, and perform ImPACT testing when needed.

In collaboration with the Medical Director, you will manage communications, scheduling, authorizations, and data entry in EHS; support community events and program expansion while maintaining HIPAA compliance and exceptional patient service.