Concur Business Systems Analyst

UC Santa Barbara; Santa Barbara (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

University of California, Santa Barbara is seeking a Concur Business Systems Analyst to optimize and maintain the SAP Concur Travel and Expense system, integrate with Oracle Financials Cloud, and document evolving processes. You will lead system changes through design and testing, ensuring continuity and effective reporting for BFS.

The role focuses on user needs analysis, training material updates, and providing expert support across Concur configurations, integrations, and reporting.

Qualifications

• Bachelor's degree in a related area and/or equivalent experience / training.
• 1–3 years of experience analyzing moderately complex business processes and problems.
• 1–3 years of experience developing user reference materials and trainings.

Responsibilities

• Analyse and optimize SAP Concur configuration and monthly release changes.
• Maintain integrations between SAP Concur and Oracle Financials Cloud to ensure data integrity.
• Develop and maintain Concur reports (Intelligence/Cognos) as needed by BFS users.
• Gathers and summarizes user needs to revise system logic and documentation.
• Respond to ServiceNow tickets for Concur technical support.

Skills

Analytical skills

Documentation

Training development

User support

Education

Bachelor's degree or equivalent experience

Tools

SAP Concur

Oracle Financials Cloud

Intelligence/Cognos

ServiceNow

Job description

Job Overview

Under the direction of the Business Systems Manager 1, the Concur Business Systems Analyst provides high-level operational support for Business and Financial Services (BFS). The role focuses on continuous optimization of business processes and the resolution of complex system issues through ongoing analysis of user needs and system performance.

The analyst leads the long-term maintenance and enhancement of UCSB's SAP Concur Travel and Expense Management System, maintains integrations between Concur and Oracle Financials Cloud, documents evolving business processes, proposes system improvements, and manages the lifecycle of system changes from design to testing. The analyst also ensures business continuity, develops sophisticated reporting tools, and serves as the primary backup for the Jaggaer/PTP/TaxLead.

Responsibilities

• 30% Production Analysis & Optimization

  Formulates and defines system scope for ongoing SAP Concur configuration and monthly release changes.

  Analyzes business processes to validate functional requirements and meet evolving end‑user needs.

  Monitors and maintains existing integrations between SAP Concur and Oracle Financials Cloud to ensure data integrity.

  Troubleshoots functional processes and takes necessary action to resolve production issues, ensuring long‑term system stability.

  Develops methods for data comparison to identify exceptions and creates/analyzes data sets.

• 30% SAP Concur Functional Administration

  Serves as the primary campus liaison to SAP Concur and manages UCSB‑specific system configurations.

  Administers integration modifications and updates business processes that no longer align with UCSB's needs.

  Ensures business rules adhere to university policies and provides guidance to departmental users.

  Develops testing plans and leads coordination efforts between business units affected by application or workflow changes.

  Builds and maintains Concur reports (Intelligence/Cognos) as needed by BFS functional users.

• 30% Training & User Support

  Gathers and summarizes user needs to revise existing system and process logic issues.

  Solicits and incorporates feedback from campus business officers and academics into Concur processes and documentation.

  Maintains current business process documentation to reflect the live state of the system.

  Updates training materials to reflect the latest Concur functionality as enhancements and updates are released.

  Responds to ServiceNow tickets for Concur technical support.

• 10% Other Duties

  Other duties as assigned.

Required Qualifications

• Bachelor's degree in a related area and/or equivalent experience / training.
• 1–3 years of experience analyzing moderately complex business processes and problems.
• 1–3 years of experience developing user reference materials and trainings.

Preferred Qualifications

• 1–3 years of experience developing solutions involving the use of computer systems, information flow and architecture.
• 1–3 years of experience creating specifications for systems to meet requirements.
• 1–3 years of experience validating requirements against needs.
• 1–3 years of experience designing details of automated systems.
• 1–3 years of experience planning and executing unit integration and acceptance testing.

Special Conditions of Employment

• Candidates must be legally authorized to work in the United States without the need for employee sponsorship.
• Satisfactory criminal history background check.
• UCSB is a tobacco‑free environment.

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Vaccination Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs.

All required vaccinations must be up to date as defined by the University. For more information, please visit the UC vaccination policy at https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Benefits Eligibility

Full benefits are available for this position.