Business System Analyst

UC Davis Continuing and Professional Education; Sacramento (CA); Hybrid; USD 80,952 - 146,891; Full time

Job summary

UC Davis Continuing and Professional Education is seeking a Business Systems Analyst to collaborate with stakeholders, elicit requirements, and translate needs into workable models. The role emphasizes data analysis, design solutions, and end-user training to enhance efficiency and drive decision-making.

You will lead cross-functional teams, manage multiple projects, and contribute to continuous improvement of PM practices while ensuring alignment with divisional goals.

Qualifications

• Bachelor's degree in a related field or equivalent training or relevant work experience.
• Experience in business systems analysis to independently research, develop, own, and identify technical solutions to complex problems.
• Experience implementing, managing and upgrading multiple applications as well as creating reports and dashboards.
• Experience managing projects and leading project teams, prioritizing, delegating, and making decisions.
• Experience providing technical training, documentation, guidance, and support to clients.
• Experience gathering and documenting functional and technical requirements from multiple stakeholders.
• Strong interpersonal, oral, and written communication, with ability to explain complex information.

Responsibilities

• Lead cross-functional teams across multiple projects from initiation to closure while meeting timelines and scope.
• Act as project consultant to ensure standard project management practices are adopted.
• Develop comprehensive project plans with objectives, deliverables, resources, and timelines.
• Monitor progress, identify risks, and provide status updates to stakeholders.
• Optimize project management processes and KPIs to evaluate success.

Skills

Business systems analysis

Project management

Data analysis

End-user training

Stakeholder communication

Education

Bachelor's degree or equivalent

Tools

Destiny One

Smartsheet

AirTable

Salesforce

Job description

Under general supervision of the Assistant Director, Applications Management within the Business Enablement Team, provide business systems analysis, research, and technical support on projects that provide technology solutions, business intelligence or portfolio and project management-related needs. Collaborate with business stakeholders to elicit, document, and analyze business requirements and objectives. Define and analyze technology problems, translating client requirements into workable models. Conduct data analysis to identify trends, patterns, and insights that drive informed decision-making. Research, recommend and provide design solutions that satisfy user requirements and optimize business processes and systems to enhance efficiency and productivity while also addressing higher-level divisional needs. Participate in the design and implementation of solutions to address business challenges, testing both technical and business compatibility. Prepare detailed reports, recommendations, and presentations for senior management. Assist in the development of business cases and cost-benefit analysis for proposed projects. Prepare general and detailed work plans, documentation, guidance, and support to clients. Plan and conduct end-user acceptance testing; develop training materials for system/process implementation. Lead change management efforts related to assigned projects.

Lead and manage cross-functional teams that involve multiple projects simultaneously, from initiation to closure, ensuring adherence to project timelines, scope, and desired outcomes. Act as project consultant for the division to ensure project management standards are adopted. Develop comprehensive project plans, including defining objectives, deliverables, resource requirements, and timelines. Monitor project progress, identify and mitigate risks, and provide regular status updates to stakeholders. Collaborate with cross-functional teams to ensure effective project communication and alignment. Foster a culture of continuous improvement by optimizing project management processes and best practices. Identify and implement key performance indicators (KPIs) to evaluate project success.

Apply By Date: 8/12/26

Minimum Qualifications:

• Bachelor’s degree in a related field or discipline and/or equivalent training or relevant work experience
• Experience in business systems analysis, using analytical, problem-solving and management skills to independently research, develop, take ownership of, and confidently identify technical solutions to complex problems and issues.
• Experience implementing, managing and upgrading multiple applications as well as creating reports and dashboards.
• Experience managing projects and leading project teams including determining priorities, delegating responsibilities, exercising independent judgment, collaborating with colleagues, and making appropriate decisions.
• Experience providing technical training, documentation, guidance, and support to clients.
• Experience gathering and documenting functional and technical requirements from multiple, cross-functional stakeholders using appropriate methodologies.
• Interpersonal, oral, and written communication skills including diplomacy and the ability to explain complex technical and conceptual information to individuals of varying technical expertise.
• Technical knowledge of integrations between business systems (e.g. Destiny One, Smartsheet, AirTable, Salesforce).

Preferred Qualifications

• Business Analysis Certification
• Salesforce, Smartsheet and/or AirTable Certification
• Experience creating dashboards or using data visualization applications to inform business decisions.
• Experience working in student information systems.
• Experience in quality assurance, user acceptance testing and monitoring of key performance indicators as part of project implementation and change management.
• Experience and demonstrable proficiency with SaaS such as Smartsheet, AirTable, and/or Salesforce.
• Experience working in a technical landscape of an educational institution.
• Knowledge of LEAN, agile, or equivalent methodologies.

Key Responsibilities

• 40% - Business Systems Analysis
• 40% - Platform and Software Management
• 20% - Project Management

Department Overview

UC Davis Continuing and Professional Education (CPE) is the lifelong learning arm of the university. The division maintains the most diverse portfolio on the campus, with programs spanning pre-college, professional continuing education, workforce development, international academic and cultural exchange, and training services for corporate and agency partners. As a global leader in continuing education, CPE serves learners regionally, nationally and globally, and posts more than 55K enrollments annually making it the third largest UC Extension by enrollment. Beyond its community-facing role, CPE serves as the internal hub for online education in support of other academic units on the campus. CPE employs approximately 180 employees and draws on the expertise of approximately 1,700 instructors.

POSITION INFORMATION

• Salary or Pay Range: $80951.76 - $146890.80
• Salary Frequency:
• Salary Grade: STEPS
• UC Job Title: BUS SYS ANL 3 TX
• UC Job Code: 005448
• Number of Positions: 1
• Percentage of Time: 100
• Shift (Work Schedule): Manager will advise
• Union Representation: TX-Technical Professionals
• Benefits Eligible:
• This position is hybrid (mix of on-site and remote work)

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee’s lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.