Concrete Dispatcher

Knife River - MT; Billings (MT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Company paid Medical, Dental & Vision Insurance

401K with Company Match

Profit Sharing

Paid PTO

8 Paid Holidays

Short-term Disability & Life Insurance

Employee assistance Program

Job summary

Knife River - MT in Billings is looking for a Concrete Dispatcher to efficiently manage equipment and personnel for timely deliveries. Responsibilities include taking customer orders, ensuring compliance with safety regulations, and maintaining excellent customer service.

The ideal candidate will have strong organizational skills and knowledge of concrete products. Benefits include medical, dental, and vision insurance, as well as profit sharing and paid PTO.

Qualifications

• One year of telephone service or order taking experience in a business environment.
• Concrete and Aggregate product training and dispatch experience preferred.

Responsibilities

• Dispatch trucks and personnel in a timely manner for deliveries.
• Take and alter customer orders over the phone.
• Ensure OSHA, EPA, DNR compliance and safety regulations.

Skills

Customer service skills

Knowledge of concrete properties

Organizational skills

Problem-solving skills

Education

GED or high school diploma

Tools

Word

Excel

Outlook

Job description

At Knife River, we take care of our team because we know it's our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the Country, and we are a PEOPLE-first company. Our team members are the key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and safely each day. Our goal is to build strong teams that, in turn, build strong communities. We are also a publicly traded company on the NYSE with the ticker symbol KNF and part of the S&P MidCap 400 index.

As a Concrete Dispatcher, you are responsible to safely assign equipment and personnel for completion of duties or deliveries to ensure on time and efficient use of resources by dispatching trucks and personnel in a timely manner to ensure the targeted service level and cost.

Duties and/or Responsibilities:

1. Answers phone to take/alter customer's order and complete all required information. Ensure the customer understands all relevant company policies such as "will calls", additional products over amount ordered, towing charges, and our driver's responsibilities.
2. Obtains all pertinent information from customer for accurate and efficient delivery process and verify the information back to customer.
3. Verify and obtain method of payment for each order.
4. Inform fellow dispatch personnel of special instructions and give adequate notice to ensure proper materials are available.
5. Complete understanding of dispatch system, process and maintenance (quotes, product line items, pricing, mix designs, etc.).
6. Ability to read maps and follow directions.
7. Superior customer service skills, understanding of concrete properties and mix designs, knowledge of applicable government and industry regulations.
8. Ability to maintain confidentiality of information, prioritize multiple tasks, strong organizational and conflict resolution skills.
9. Ability to operate office machines and intermediate level computer skills (Word, Excel, Windows & Outlook).
10. Communicate effectively (verbal, listening, written). Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and act courteous/respectful of others.
11. Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.).
12. Monitor and discuss production problems with co-workers and managers/supervisors.
13. Ensure OSHA, EPA, DNR, safety and environmental regulation compliance.
14. Performs other duties as assigned.

Minimum Qualifications:

1. General education, grammar and arithmetic, GED or high school diploma or equivalent.
2. One year of telephone service or order taking in a business environment.
3. Concrete and Aggregate product training and dispatch experience preferred.

Benefits:

• Company paid Medical, Dental & Vision Insurance.
• 401K with Company Match.
• Profit Sharing.
• Paid PTO.
• 8 Paid Holidays.
• Short-term Disability & Life Insurance.
• Employee assistance Program.

Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.