Concierge Specialist

First Advantage Global operating Centre; United States; Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Remote work

Medical Vision Dental

401k with employer match

ESPP

PTO and holidays

Job summary

First Advantage is seeking a Health Concierge Specialist to join our Clinical Concierge Team in a fully remote US-based role. You will manage drug and occupational health programs, coordinate services for candidates, and communicate with clients and sites to ensure a smooth experience.

You will handle inquiries via calls, emails, texts, or Salesforce, register applicants, and enter laboratory results, while maintaining accuracy and a proactive, customer-focused approach across diverse teams.

Qualifications

• Customer-focused attitude and attention to detail.
• Advanced computer skills including Microsoft Office Suite, internet searches, and database lookups.
• Excellent time management and organizational skills to handle multiple priorities with accuracy.
• Ability to manage multiple priorities using time management and organization skills.

Responsibilities

• Be the dedicated point of contact for a client and their candidates needing assistance on Drug and Occupational Health screening requests.
• Understand candidate needs and provide tailored solutions by researching and calling collection sites and clinics.
• Facilitate calls, send emails, texts, or use Salesforce to answer all internal/external inquiries.
• Register applicants for appropriate services and ensure successful completion of those services.
• Data entry of laboratory results, physical examinations, and breath alcohol tests.
• Troubleshooting technical issues related to drug order fulfillment and operations.

Skills

Customer-focused attitude

Advanced computer skills

Time management

Multitasking ability

Education

High School Diploma or GED

Associate degree preferred

Tools

Salesforce

Microsoft Office

Job description

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You’ll Do:

As a Health Concierge Specialist , you will become an expert in Drug & Health Services within our Clinical Concierge Team. You’ll work directly with clients to manage and support drug and occupational health programs, coordinate and schedule services for candidates, and assist them throughout the process. Responsible for effectively communicating with internal and external teams to ensure smooth, efficient experience. This role requires a proactive, customer focused approach, where you will play a key part in providing exceptional service and support to clients and candidates alike.

This is a 100% fully remote position (Work from Home) based in the United States.

Responsibilities:

• Be the dedicated point of contact for a client and their candidates needing assistance on Drug and Occupational Health screening requests
• Understand candidate needs and provide them with tailored solutions by researching and calling collection sites and clinics
• Facilitate calls, send emails, texts, or use Salesforce to answer all internal/external inquiries
• Register applicants for appropriate services and ensure successful completion of those services.
• Data entry of laboratory results, physical examinations, and breath alcohol tests
• Troubleshooting technical issues related to drug order fulfillment and operations

What You May Need to be Successful:

• Customer focused attitude and mentality with attention to detail
• Advanced computer skills (Microsoft Office Suite, Internet Searches, Database Lookups)
• Excellent time management and organizational skills to handle multiple priorities withaccuracy
• The ability to manage multiple priorities using time management and organization skills
• The skills to work independently to follow directions as established by company or customer
• Are energetic, self-motivated, and detail-oriented
• Collaborative team player, comfortable working with diverse individuals both locally and remotely
• Willingness to work overtime when needed.

Additional Skills and Knowledge

• High School Diploma or GED required. Preferred: Associate degree in a related field or 2 years of relevant work experience
• Have 1-year Client Service/Support experience
• Proficient in reading, writing, and speaking English
• Reliable and punctual, with a strong work ethic

Why First Advantage is Your Next Big Career Move:

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities, and leaders who want you to succeed!

The salary for this position is approximately $16.00 - 17.00 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.