Concierge Service Associate (BPO)

We Search @ Searchers & Staffers Corp.; San Juan (PR); On-site; USD 30,000 - 40,000; Full time

Job summary

We Search @ Searchers & Staffers Corp. is looking for fresh graduates for an on-site customer service role in San Juan. The position involves responding to inquiries and managing member relationships effectively.

Candidates should be computer literate, willing to work on shifting schedules, and demonstrate strong customer service skills. It offers a full-time opportunity within a dynamic team environment.

Qualifications

• Fresh Graduates in any course/SHS Graduate/undergraduate studies for two years.
• Computer literate and can work with MS Office (Word, Excel, etc.).
• Willing to be assigned on shifting schedules.

Responsibilities

• Respond to customer inquiries, complaints, and requests through email in a timely and professional manner.
• Compose and send personalized emails regarding abuse complaints.
• Maintain and update precise records of member requests.
• Address member complaints or concerns professionally.
• Work closely with other departments to meet members' needs efficiently.
• Foster strong relationships with members.

Skills

Customer Service

English Language

Problem Solving

Team Player

Technical Skills

Call Centre

BPO Admin

Education

Fresh Graduates in any course/SHS Graduate/undergraduate studies

Job description

On-site – San- Juan. Fresh Graduate/Student Diploma Full-time.

Job Description

• Respond to customer inquiries, complaints, and requests through email in a timely and professional manner.
• Compose and send a personalized email to a member who has submitted abuse complaints about other users on the website, ensuring clear communication and support throughout the process.
• Maintain and update precise records of member requests and activities.
• Address member complaints or concerns with professionalism and empathy, ensuring prompt resolution and satisfaction.
• Work closely with other departments to meet members' needs efficiently.
• Foster strong relationships with members, recognizing returning visitors and anticipating their needs.

Qualifications

• Fresh Graduates in any course/SHS Graduate/undergraduate studies for two years.
• Computer literate and can work with MS Office (Word, Excel, etc.).
• Willing to be assigned on shifting schedules (day, mid, and night) i.e. 8am to 5pm, 8pm to 5am, 9pm to 6am, 1am to 10am, 6am to 3pm, 2pm to 11pm.
• Willing to work on-site in BGC, Taguig.

Required Skills

• Customer Service
• English Language
• Problem Solving
• Team Player
• Technical Skills
• Call Centre
• BPO Admin