Concierge/Server

Provincial Senior Living; Normandy Park (WA); On-site; USD 32,000 - 40,000; Part time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling

Paid time off

Job summary

Provincial Senior Living in Washington state is seeking an On Call Concierge/Server to welcome guests, residents and staff, answer calls, and relay messages while providing general information. The role is on-site with flexible hours and opportunities to assist with meals and resident services. Strong customer service and organizational skills are essential for daily front-desk operations and coordination. This position offers part-time or on-call scheduling with a competitive benefits package.

Qualifications

• High school diploma or GED preferred.
• 1–3 years of customer service experience or training.
• Experience in reception or front-desk roles is a plus.

Responsibilities

• Answer phones and reception duties as required.
• Take and relay complete messages with pertinent details.
• Greet residents and visitors and provide directions.
• Prepare meal tickets and tally meal counts for staff.
• Manage daily logs and move-in/move-out registers.
• Schedule appointments for residents and families.
• Keep desk and entry area neat and organized.
• Distribute mail to residents and staff.
• Maintain resident forms and policy adherence.
• Assist with serving meals when needed.
• Perform other duties as assigned.

Skills

Customer service

Telephone etiquette

Reception skills

Education

High school diploma or GED

Job description

Provincial Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages lifestyle-focused senior living communities. Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents.

We Offer Rewarding Career Opportunities That Include

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement

Our community is looking for a On Call Concierge/Server to join our team.

Position Summary

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Assist with serving during mealtimes.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V

JOB CODE: 1009038