Concierge- Seneca Manor

Oakdale Senior Alliance; Verona (Allegheny County); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Earned Wage Access (EWA) via RAIN

New pay scale

Part-time schedule (Mon-Fri 8:00–4:30)

Job summary

Seneca Manor is seeking a Concierge to be the welcoming heart of our community. You will greet residents and guests, answer inquiries, and coordinate services while maintaining an inviting front desk.

This part-time role operates under new leadership with a refreshed pay scale, and features Earned Wage Access through RAIN for financial flexibility. Join a supportive team focused on resident satisfaction, collaboration with other departments, and a stable Monday–Friday schedule from 8:00 a.m.

Qualifications

• Friendly, proactive, and customer-focused candidate.
• Customer service experience is a plus, training provided.

Responsibilities

• Warm welcomes residents and guests, creating belonging.
• Answer calls, emails, and inquiries promptly with accurate information.

Skills

Excellent communication

Customer-centric mindset

Multitasking

Microsoft Office

Staying calm under pressure

Customer service experience

Job description

Be the Welcoming Face of Change! Concierge Opportunity at Seneca Manor!

Are you a friendly, dependable, and service-oriented individual with a passion for creating exceptional first impressions? Seneca Manor, operating under exciting new leadership, is seeking a dedicated Concierge to join our team! This is a fantastic opportunity to be the welcoming heart of our community, offering fresh opportunities and a newly implemented pay scale.

Why Choose Seneca Manor?

We're building a team that's focused on delivering outstanding service and creating a positive, supportive environment. Here's what makes this role a compelling career choice:

• Immediate Access to Your Earnings: Gain significant financial flexibility with Earned Wage Access (EWA) through RAIN! You can access your earned wages before payday, whenever you need them. We believe in supporting our team, and EWA is just one more way we're committed to your well-being.

• New Management, New Focus: Be part of a positive and supportive work environment under fresh leadership where your contributions are recognized and valued.

• Competitive Pay: We've implemented a new pay scale to recognize and reward your commitment to service excellence.

• Meaningful Work: You'll provide exceptional service every day, directly impacting resident satisfaction and creating a positive, welcoming atmosphere for everyone who steps through our doors.

• Growth Opportunities: Develop your customer service skills, enhance your professional capabilities, and collaborate with a dynamic team.

• Convenient Schedule: This part-time role offers a consistent schedule: Monday thru Friday 8am-4:30pm

Your Impact as a Concierge at Seneca Manor:

As our Concierge, you'll be the first point of contact and a vital resource for our residents and guests, responsible for:

• Warm Welcomes: Greet and welcome residents and guests with genuine warmth, fostering an immediate sense of belonging and community.

• Information Hub: Answer phone calls, emails, and inquiries promptly and professionally, providing accurate information and directions.

• Personalized Assistance: Assist residents with a variety of requests, ensuring a smooth and comfortable experience (e.g., coordinating deliveries, scheduling transportation, relaying maintenance requests).

• Impeccable Presentation: Maintain a clean, organized, and inviting front desk area, ensuring a positive first impression for all visitors.

• Community Expert: Provide residents and guests with comprehensive information about our community services, amenities, and the surrounding local area.

• Seamless Collaboration: Collaborate effectively with other departments to guarantee seamless service delivery and exceptional resident care.

What You'll Bring to Our Team:

We're seeking a friendly, proactive, and customer-focused individual:

• Excellent communication and interpersonal skills to build rapport and genuinely connect with residents, families, and staff.

• A customer-centric mindset with a true passion for exceeding expectations and proactively resolving issues with a positive attitude.

• The ability to multitask, prioritize, and manage time effectively in a dynamic and engaging environment.

• Proficiency in Microsoft Office Suite and a quick learner with new relevant software for efficient task completion.

• The ability to remain calm, professional, and helpful under pressure, ensuring a consistent level of service.

• Previous customer service experience is a plus, but we're eager to train passionate individuals who demonstrate the right attitude and eagerness to learn!

Ready to Be the Welcoming Heart of Our Community?

Join Seneca Manor and embark on a rewarding career focused on innovation, resident satisfaction, and creating an outstanding community experience!