Concierge

Mission Health Communities; Minneapolis (MN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Flexible spending account (FSA)

401(k) plan

Paid time off (PTO)

Life insurance

Daily pay options

Job summary

North Ridge Health and Rehab in New Hope, MN is hiring a full-time Concierge to create a welcoming experience for residents and families. This role reports to the Admissions Director and focuses on exceptional customer service and smooth admissions.

The ideal candidate is outgoing, organized, and passionate about serving seniors. Benefits include comprehensive healthcare options and paid time off, with a Monday–Friday 11:00 AM to 7:00 PM schedule.

Qualifications

• Previous customer service, hospitality, or healthcare experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Basic computer skills, including Microsoft Word and Excel.
• Ability to multitask and work effectively with residents, families, and staff.
• A genuine desire to work with seniors and make a positive difference in their lives

Responsibilities

• Warmly welcome new admissions and families to our community.
• Complete new admission orientations for residents and families.
• Ensure resident rooms are ready and welcoming prior to admission.
• Greet residents, families, visitors and guests in a warm, professional manner.
• Serve as a resource for non-clinical questions and requests.
• Assist residents with general requests and coordinate with departments.
• Promote a welcoming, respectful environment throughout the facility.
• Build positive relationships with residents and families through regular interaction.
• Assist residents with navigating the facility and locating services and staff.
• Follow up on requests to ensure concerns are addressed.

Skills

Customer service

Hospitality

Healthcare experience

Communication

Interpersonal skills

Organizational skills

Attention to detail

Microsoft Word

Excel

Multitasking

Seniors care empathy

Tools

None

Job description

North Ridge Health and Rehab in New Hope, MN is looking to hire a full-time Concierge to join our team! Are you someone who enjoys helping others and making people feel welcome? Do you have a passion for providing exceptional customer service and creating positive experiences for residents and families? If so, we'd love to hear from you!
Mission Health is a family of communities, and we are proud to employ exceptional individuals who deliver a positive Mission experience to our residents and families, as well as our co-workers. Our CARES values of Character, Attitude, Respect, Excellence, and Service are at the core of everything we do, from billing to patient care!
This position earns a competitive hourly rate of $23–$25 per hour, with a Monday–Friday schedule from 11:00 AM to 7:00 PM. We also provide comprehensive benefits, including medical, dental, vision, short- and long-term disability, a flexible spending account (FSA), a 401(k) plan, paid time off (PTO), life insurance, continuing education unit (CEU) reimbursement, and daily pay options.

ABOUT THE POSITION

The Concierge plays an important role in creating a welcoming and positive experience for our residents, families, and visitors. Working primarily in our East building and reporting to the Admissions Director, this position serves as a friendly and dependable point of contact, helping new residents feel comfortable and ensuring their transition into our community is as smooth as possible.

The ideal candidate is outgoing, compassionate, organized, and enjoys building relationships while delivering excellent customer service.

Responsibilities include:

• Warmly welcome new admissions and their families to our community.

• Complete new admission orientations, helping residents and families become familiar with the facility, services, and staff.

• Ensure resident rooms are ready and welcoming prior to admission.

• Greet residents, families, visitors, and guests in a warm, friendly, and professional manner.

• Serve as a resource and point of contact for residents and families regarding non-clinical questions and requests.

• Assist residents with general requests and coordinate with appropriate departments to ensure their needs are addressed.

• Promote a welcoming, respectful, and positive environment throughout the facility.

• Build positive relationships with residents and families through regular interaction and exceptional customer service.

• Assist residents with navigating the facility and locating services, activities, staff, and common areas.

• Follow up on resident and family requests to ensure questions and concerns have been addressed.

QUALIFICATIONS FOR CONCIERGE

• Previous customer service, hospitality, or healthcare experience preferred.

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Basic computer skills, including Microsoft Word and Excel.

• Ability to multitask and work effectively with residents, families, and staff.

• A genuine desire to work with seniors and make a positive difference in their lives

Are you friendly, dependable, and respectful of others? Do you enjoy meeting new people, helping others, and making someone feel at home? Can you easily establish a good rapport with residents and families while maintaining a positive and professional attitude? If yes, you might just be perfect for our Concierge position!

ARE YOU READY TO JOIN OUR TEAM?