Concierge Security Supervisor — 2nd/Night Shift

Northeast Security; Boston (MA); On-site; USD 58,035,000 - 82,656,000; Full time

Benefits offered by this job

Parking On-Site

Job summary

Northeast Security is seeking a Full-Time Concierge Security Supervisor for 2nd shift and overnight in Boston. The role involves supervising concierge staff, delivering excellent guest services, and ensuring compliance with site procedures.

Strong leadership and customer service experience are essential. Responsibilities include reporting, incident notification, and coordinating with management on staff development and retention.

Qualifications

• Customer service experience required.
• Receptionist or guest service experience required.
• Two to three years of previous security concierge and reception experience, or related field/education.
• Neat and professional appearance.
• Dependable means of transportation.
• Ability to communicate clearly and effectively in English (both written and verbal).
• High School Diploma/GED equivalent.
• Candidates must pass ALL pre-employment background and drug screenings.
• Must be at least 18 years of age.

Responsibilities

• Monitor security concierge personnel to ensure guest services are satisfactory.
• Provide general admin support and respond to inquiries and anticipate customers' needs.
• Ensure personnel comply with facility security operations procedures and policies.
• Review and approve reports and duty logs submitted by security personnel.
• Ensure timely notification of serious incidents.
• Deliver a memorable and pleasant experience to all customers/vendors.
• Counsel, advise, motivate, and discipline personnel as needed.
• Develop and implement employee relations, development, and retention programs.
• Keep personnel updated on changes to procedures, policies, or regulations.

Skills

Customer service

Leadership

Client management

English communication

Conflict resolution

Security operations

Report writing

Post management

Education

High School Diploma

Job description

Northeast Security is seeking a Full-Time Concierge Security Supervisor for 2nd shift and overnight in Boston. The role involves supervising concierge staff, delivering excellent guest services, and ensuring compliance with site procedures.

Strong leadership and customer service experience are essential. Responsibilities include reporting, incident notification, and coordinating with management on staff development and retention.