Full-Time Concierge Security Supervisor, 2nd Shift & Overnight, Boston

Northeast Security; Boston (MA); On-site; USD 58,035,000 - 82,656,000; Full time

Benefits offered by this job

Parking On-Site

Job summary

Northeast Security is seeking a Full-Time Concierge Security Supervisor for 2nd shift and overnight in Boston. The role involves supervising concierge staff, delivering excellent guest services, and ensuring compliance with site procedures.

Strong leadership and customer service experience are essential. Responsibilities include reporting, incident notification, and coordinating with management on staff development and retention.

Qualifications

• Customer service experience required.
• Receptionist or guest service experience required.
• Two to three years of previous security concierge and reception experience, or related field/education.
• Neat and professional appearance.
• Dependable means of transportation.
• Ability to communicate clearly and effectively in English (both written and verbal).
• High School Diploma/GED equivalent.
• Candidates must pass ALL pre-employment background and drug screenings.
• Must be at least 18 years of age.

Responsibilities

• Monitor security concierge personnel to ensure guest services are satisfactory.
• Provide general admin support and respond to inquiries and anticipate customers' needs.
• Ensure personnel comply with facility security operations procedures and policies.
• Review and approve reports and duty logs submitted by security personnel.
• Ensure timely notification of serious incidents.
• Deliver a memorable and pleasant experience to all customers/vendors.
• Counsel, advise, motivate, and discipline personnel as needed.
• Develop and implement employee relations, development, and retention programs.
• Keep personnel updated on changes to procedures, policies, or regulations.

Skills

Customer service

Leadership

Client management

English communication

Conflict resolution

Security operations

Report writing

Post management

Education

High School Diploma

Job description

Full-Time Concierge Security Supervisor, 2nd Shift & Overnight, Boston(Jeremiah)

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.

Job Skills / Requirements

Northeast Security is seeking Concierge Security Supervisors for of our premiere sites in Boston.

Pay Rate:$24.55/hour

Schedule:Monday-Friday 3:00pm-11:00pm

Sunday-Thursday 11:00pm-7:00am

**Role Offers Parking On-Site**

Security Concierge Responsibilities include but are not limited to:

• Must keep a professional appearance.
• Must remain on post at all times.
• Monitoring security Concierge personnel to ensure guest services are satisfactory
• Provide general admin support and respond to inquiries and anticipate customers needs.
• Ensure that all security concierge personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures and regulations.
• Review and approve all reports, duty logs, etc. submitted by security personnel.
• Ensure timely notification of all serious incidents.
• Basic computer knowledge
• Maintain effective communications with all assigned security personnel.
• Deliver a memorable and pleasant experience to all customers/vendors.
• Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location.
• Work with management in the development and implementation of sound employee relations, development, and retention programs for the location.
• Ensure that assigned security personnel are kept up-to date on any modifications to procedures, policies, or regulations.
• Assume other duties as required by either Client or Northeast Security, Inc

Security Concierge Skills:

• Excellent customer service skills and service delivery orientation
• Monitoring security Concierge personnel to ensure guest services are satisfactory
• Client Management Skills
• Strong Leadership skills
• Knowledge of supervisory practices, procedures, and security operations
• Ability to provide positive direction and motivate performance.
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Must be knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations

Security Concierge Requirements:

• Customer Service Experience required.
• Receptionist or guest service experience required.
• two to three years of Previous security Concierge and reception experience, or related field/education.
• Neat and professional appearance
• Dependable means of transportation
• Ability to communicate clearly and effectively in English (both written and verbal)
• High School Diploma/GED Equivalent
• Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
• Must be at least 18 years of age.

Education Requirements (All)

High School Diploma

Additional Information / Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• 401K/403b Plan