Concierge - San Antonio, TX

Textronaviation; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge to enhance customer experiences in San Antonio. This role involves providing exceptional service to guests, coordinating reservations, and managing customer preferences. You will be the friendly face that welcomes visitors, ensuring their comfort and satisfaction throughout their stay. With responsibilities ranging from maintaining the Customer Business Center to handling inquiries and requests, this position is perfect for someone with a passion for customer service and a knack for organization. Join a team committed to excellence and innovation in the aviation industry.

Qualifications

• 3+ years of customer service or related administrative experience.
• Proficient in Microsoft Office and office equipment.

Responsibilities

• Coordinate with customers to ensure excellent service.
• Maintain cleanliness and organization of the Customer Business Center.
• Assist with reservations for transportation, lodging, and meals.

Skills

Customer Service

Communication Skills

Microsoft Office

Interpersonal Skills

Office Equipment Proficiency

Education

High School Diploma or Equivalent

Tools

Salesforce

FlightAware

Multiline Telephones

Job description

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Job Summary:

Responsible for the care and comfort of customers, providing a unique customer experience based on individual preferences. Serves as the on-site resource for hotel, transportation, meal reservations, and additional requests from customers prior to and during their visit. Welcomes visitors, employees, and customers, directing them to the proper contact. Engages in face-to-face, telephonic, and written exchanges to foster customer loyalty and provides management with insights from customer interactions.

Job Responsibilities:

• Maintain cleanliness and organization of the Customer Business Center and equipment.
• Coordinate with customers to ensure excellent service.
• Follow proper phone etiquette and procedures, avoiding cold transfers.
• Keep the refreshment area clean and stocked.
• Greet customers warmly and consistently.
• Provide information on workspaces and internet access as requested.
• Assist with reservations for transportation, lodging, and meals, negotiating corporate rates.
• Offer local attraction and restaurant information.
• Oversee courtesy car usage following SOPs.
• Ensure visitors sign in and wear badges.
• Track flights via FlightAware FBO Toolbox, including inbound and outbound customers.
• Maintain Salesforce customer preferences data and survey inputs.
• Update visitor logs and customer preference databases.
• Create and cancel purchase orders, including recover fees.
• Process SAO requests and scanned documents from IOS.
• Handle internal and external payments.
• Train employees in concierge procedures, Salesforce, FlightAware, and other systems.

Qualifications:

• High school diploma or equivalent.
• At least 3 years of customer service or related administrative experience.
• Proficient with office equipment and Microsoft Office applications.
• Experience with multiline telephones.
• Excellent verbal and written communication skills.
• Professional demeanor and ability to follow instructions.
• Strong customer relations and interpersonal skills.
• Ability to obtain and maintain an airport security badge if applicable.

Textron Aviation is committed to diversity and equal opportunity employment. We offer competitive benefits and opportunities for career growth. Join us and be part of a legacy of innovation in aviation.