Concierge - San Antonio, TX (Weekend Shift)

Textron Aviation; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in aviation is seeking a Concierge for their San Antonio location. This role focuses on enhancing customer experiences by providing personalized service, managing reservations, and acting as a liaison for customer needs. Ideal candidates will have strong communication and customer relations skills, along with a high school diploma and relevant experience. Join us for a rewarding career with competitive benefits.

Qualifications

• At least 3 years of customer service or related administrative experience.

Responsibilities

• Ensure the Customer Business Center is clean and organized.
• Provide excellent customer coordination and service.
• Assist customers with reservations for transportation and lodging.

Skills

Communication

Customer Relations

Interpersonal Skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Salesforce

FlightAware

Job description

Join to apply for the Concierge - San Antonio, TX (Weekend Shift) role at Textron Aviation

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Join to apply for the Concierge - San Antonio, TX (Weekend Shift) role at Textron Aviation

JOB SUMMARY: Responsible for the care and comfort of customers, providing a unique customer experience based on individual preferences. Serves as the customer’s on-site resource for hotel, transportation, meal reservations, and additional requests from the customer prior to and during their visit. Welcomes visitors, employees, and customers, directing them to the proper contact. The Concierge engages in face-to-face, telephonic, and written exchanges throughout their responsibilities. The goal is to foster a strong desire for customers to return to Textron Aviation Service. The concierge acts as a key liaison, providing management with insights from customer interactions.

JOB RESPONSIBILITIES:

1. Ensure the Customer Business Center is clean, organized, and equipment is presentable in accessible areas.
2. Provide excellent customer coordination and service.
3. Follow proper phone procedures and etiquette, avoiding cold transfers.
4. Keep the refreshment area clean and stocked.
5. Greet customers in a friendly and consistent manner.
6. Provide customers with workspaces and internet access information as requested.
7. Assist customers with reservations for transportation, lodging, meals, etc., and negotiate corporate discounts.
8. Offer information on local attractions, restaurants, and events.
9. Oversee utilization of courtesy cars per SOP.
10. Ensure all visitors sign in and wear visitor badges.
11. Track flights via FlightAware FBO Toolbox, including inbound and outbound customers.
12. Maintain Salesforce customer preferences data, survey, and input.
13. Update visitor logs and customer preference databases with input from Customer Service Representatives.
14. Create or cancel purchase orders, including recovery fees.
15. Process SAO requests and scanned documents from IOS.
16. Manage internal and external payments.
17. Train employees in Concierge procedures, including Salesforce and FlightAware.

EDUCATION:

• High school diploma or equivalent.

EXPERIENCE:

• At least 3 years of customer service or related administrative experience.

QUALIFICATIONS:

• Proficiency with office equipment and Microsoft Office.
• Experience with multiline phones.
• Excellent verbal and written communication skills.
• Professional demeanor and ability to follow instructions.
• Strong customer relations and interpersonal skills.
• Ability to obtain and maintain an airport security badge, if applicable.

Note: This description outlines general responsibilities and is not exhaustive.

Textron Aviation has been inspiring flight for nine decades, advocating for aviation and empowering people with the freedom of flight. Join us to expand your skills, build your career, and enjoy competitive benefits. We are committed to equal opportunity employment for all applicants and employees.