Concierge - San Antonio, TX (Weekend Shift)

Cessna Aircraft Company; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in private aviation is seeking a Concierge to enhance customer experience in San Antonio, TX. The role involves coordinating services, maintaining organization, and providing information to visitors. Candidates should have strong customer relations skills and a background in administrative support. This position offers an opportunity to contribute to a legacy of excellence in aviation.

Qualifications

• Minimum 3 years customer service or related administrative experience.
• Proficiency with office equipment and Microsoft Office applications.

Responsibilities

• Coordinate customer services to ensure excellent service delivery.
• Greet customers warmly and consistently.
• Maintain cleanliness and organization of the Customer Business Center.

Skills

Customer Relations

Communication

Interpersonal Skills

Education

High School Diploma

Tools

Microsoft Office

Salesforce

Multiline Telephony Systems

Job description

Job Number:

Concierge - San Antonio, TX (Weekend Shift) - 332502

Company Overview:

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. Joining our legacy as a global leader in private aviation offers opportunities to expand your skills, try new fields, and build your career. We provide a competitive total rewards package, including pay and benefits, to support you and your family from day one. Your success is our success.

Job Summary:

Responsible for ensuring the care and comfort of customers, providing a unique customer experience tailored to individual preferences. Serves as the on-site resource for hotel, transportation, meal reservations, and additional requests during their visit. Welcomes visitors, employees, and customers, directing them appropriately. Engages in face-to-face, telephonic, and written interactions to foster customer loyalty and provides management with insights from customer interactions.

Job Responsibilities:

1. Maintain cleanliness and organization of the Customer Business Center and accessible areas.
2. Coordinate customer services to ensure excellent service delivery.
3. Follow proper phone etiquette and procedures, avoiding cold transfers.
4. Keep the refreshment area clean and stocked.
5. Greet customers warmly and consistently.
6. Provide customers with workspace and internet access information as requested.
7. Assist with reservations for transportation, lodging, and meals, negotiating corporate discounts when applicable.
8. Provide information on local attractions, restaurants, and events.
9. Oversee courtesy car usage according to standard operating procedures.
10. Ensure visitors sign in and wear corporate visitor badges.
11. Track flights using FlightAware FBO Toolbox, including inbound and outbound customers.
12. Maintain customer preferences data in Salesforce, including surveys and inputs.
13. Update visitor logs and customer preference databases with input from Customer Service Representatives.
14. Create and cancel purchase orders, including recovery fees.
15. Process SAO requests and scanned documents from IOS.
16. Handle internal and external payments, including billing management.
17. Train new employees in concierge duties, including Salesforce and FlightAware procedures.

Qualifications:

• High school diploma or equivalent.
• Minimum of 3 years customer service or related administrative experience.
• Proficiency with office equipment and Microsoft Office applications.
• Experience with multiline telephony systems.
• Excellent verbal and written communication skills.
• Professional demeanor with the ability to accept instructions and directions.
• Strong customer relations and interpersonal skills.
• Ability to obtain and maintain an airport security badge, if applicable.

The statements above describe the general nature of the work. They are not exhaustive of all duties and skills required.

EEO Statement:

Textron is committed to providing Equal Opportunity in Employment to all applicants and employees, regardless of race, color, religion, age, national origin, military or veteran status, disability, sex (including pregnancy and sexual orientation), genetic information, or any other protected characteristic.