Health Unit Coordinator (HUC) | Emergency Unit

Avera Health; United States; On-site; USD 25,000 - 32,000; Part time

Job summary

Avera Sacred Heart Hospital in the United States is seeking a PRN Unit Clerk to join the front desk and support patient care teams. You will greet patients and families, respond to inquiries, and coordinate admissions, registrations, and scheduling in a fast-paced hospital setting.

Ideal candidates have a High School diploma or GED, strong communication and customer service skills, and the ability to work varied shifts including days and nights.

Qualifications

• High School or GED required.
• Experience in a healthcare setting preferred.
• Strong customer-service mindset and communication abilities.

Responsibilities

• Serves as unit/department resource, providing customer service to patients, families, healthcare staff. Greet all persons, answer inquiries, direct, and assist them.
• Uses appropriate reception etiquette for telephone, nurses’ desk receiving area and paging system when answering phone, making announcements and/or assisting visitors, assist in providing direction during emergencies.
• Communicates messages, explanations and instructions clearly, accurately and in a timely manner to all members of the healthcare team.
• Keeps work area clean and organized, assists or is responsible for set up and/or restocking rooms, ordering supplies, and cleaning.
• Accurately enters patient admission/registration information, assists with completion of any required forms, preparing charts, order entry, scheduling appointments, and obtains/distributes patient education materials as directed.
• Assists with transfer and/or discharge paperwork and communicates necessary for receiving departments/facilities.
• Assists RN/LPN/Patient Care Tech in meeting the needs of the patient care needs as requested and appropriate to the unit/department.

Skills

Customer service

Reception duties

Communication skills

Education

High School or GED

Job description

Location:

Avera Sacred Heart Hospital

Worker Type:

PRN

Work Shift:

As Needed (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.
$18.00 - $23.50

Position Highlights

HOURS : fill in as needed; 7am-7pm and 7pm-7am

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Performs diverse clerical and reception support duties in support of a unit or department. May assist with patient care needs.

What you will do

• Serves as a unit/department resource, providing customer service to patients, families, healthcare staff. Greet all persons, answer inquires, direct, and assist them.


• Uses appropriate reception etiquette for telephone, nurses’ desk receiving area and paging system when answering phone, making announcements and/or assisting visitors, assist in providing direction during emergencies.


• Communicates messages, explanations and instructions clearly, accurately and in a timely manner to all members of the healthcare team.


• Keeps work area clean and organized, assists or is responsible for set up and/or restocking rooms, ordering supplies, and cleaning.


• Accurately enters patient admission/registration information, assists with completion of any required forms, preparing charts, order entry, scheduling appointments, and obtains/distributes patient education materials as directed.


• Assists with transfer and/or discharge paperwork and communicates necessary for receiving departments/facilities.


• Assists RN/LPN/Patient Care Tech in meeting the needs of the patient care needs as requested and appropriate to the unit/department.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent

Preferred Education, License/Certification, or Work Experience:

• Related experience in a healthcare setting

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.


• Promote Avera’s values of compassion, hospitality, and stewardship.


• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.


• Maintain confidentiality.


• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.


• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail] .