Concierge Receptionist

Neawanna By The Sea - Seaside , OR; Seaside (OR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Vacation and sick time from day one

401(k) retirement savings plan

Financial wellness education

Wellness and fitness discounts

Early access pay options

Career growth through training

Job summary

Neawanna By The Sea in Seaside, Oregon, is seeking a friendly Concierge/Receptionist to warmly greet residents, families and guests while supporting sales, marketing and office tasks. You will manage the lobby experience, answer calls, and help with events and mail handling.

The role requires strong communication, organization, and a calm, compassionate approach to working with elders. A background check is required and a team-focused mindset is essential.

Qualifications

• Kindness to elderly and desire to help
• Strong problem-solving and organizational abilities
• Ability to handle emotional or stressful situations professionally
• Experience answering phones or in customer service roles
• Willingness to learn and collaborate in a team
• Excellent English communication, reading and writing
• Must pass a criminal background check
• Accommodation flexible as needed

Responsibilities

• Greet elders, families and visitors in person and on the phone
• Answer calls, take messages and provide information
• Support Life Enrichment, Marketing and accounting tasks as needed
• Monitor lobby area to maintain a neat, inviting environment
• Receive and send packages; assist residents with questions
• Model our core values of goodness, loyalty, faith, and fun

Skills

Kindness to elderly

Problem solving

People skills under pressure

Organizational skills

Telephone / customer service

Team player

English fluency

Background check able

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

CONCIERGE/RECEPTIONIST

join us on our mission to create a senior living revolution where compassion meets innovation!

Who We Are

We are a company built upon a common belief that senior living communities can and should be places of vibrancy and life. We honor, recognize, and empower the extraordinary team members on this journey with us knowing we are making the world of elderhood better together. Our individual differences, life experiences, knowledge, unique capabilities, and talent are significant to our culture, resident experience, and achievements!

What You'll Do

The Concierge/Receptionist provides exemplary customer service in a friendly and professional manner. You are responsible for graciously greeting visitors, addressing the questions or concerns of prospective or current elders and families, and providing support to sales and marketing and the business office. The Concierge pays attention to details and uses creativity to create positive experiences with current and prospective elders by managing the lobby experience for all visitors.

As a Concierge/Receptionist, you can expect a range of responsibilities and tasks. Here are some general expectations:

• You will answer incoming calls and take messages.
• You will greet elders, families, visitors, and team members, in person and on the phone, answering questions and creating a friendly, positive environment for all.
• As requested, you will assist other leadership team members to support the Life Enrichment, Marketing, and accounting tasks. (Events, directing calls for marketing, receiving invoices, sorting mail, etc.)
• You will monitor the entry area for visitors and guests, ensuring a neat, clean, inviting entry.
• You will receive and send packages for elders, assisting them with questions and concerns as requested.
• You will represent your community by role-modeling our core values of goodness, loyalty, faith, and fun.

What You will Bring

• You will bring kindness and a desire to work with the elderly; enjoy working with people in general.
• You will be a resourceful and strong problem-solver.
• You will be able to work well with people in emotional or stressful situations.
• You will bring organizational and follow-up skills and the ability to manage multiple priorities.
• You will have previous experience answering telephones and/or in a customer service role.
• You will be willing to learn and work within a team environment.
• You will have good verbal communication and the ability to read, write, and speak English with residents and coworkers who only speak English.
• You will be able to pass a criminal background check.
• You will have the ability to perform job responsibilities with or without accommodation.

What We Offer

• Benefits for all team members, regardless of employment status:
  • Accrue vacation and sick time starting your first day!
  • 401(k) retirement savings plan after 90 days, with employer match after one year.
  • Financial wellness education program.
  • Wellness and Fitness Resources with savings discounts.
  • Early access pay options
  • Career growth through ongoing training programs and mentorship opportunities.
• Additional benefits for full-time team members:
  • Medical, Dental, Vision, and Voluntary Benefit options
  • Employee and Family Assistance Program to support your emotional wellness.
  • Education reimbursement program.

If you are guided by goodness, loyalty, faith, and fun and think you would be a good fit for our organization, we would love to talk with you! With a resume or an application, you are one step closer to this exciting opportunity!

Full-Time/Part-Time Full-Time and/or Part-Time

Division Neawanna By The Sea - Seaside , OR

Location Neawanna By The Sea

About the Organization We believe trusting relationships are a basic human need and the strongest foundation for caring for one another.

Our decisions are guided by goodness, loyalty, faith, and fun. This is our True North.

We create communities where elders, families, and employees are growing, teaching, and formulating new memories. Together we are discovering, experimenting, and contributing. We trust one another to do the right thing in the spirit of honor and love.

This position is currently accepting applications.