Concierge (Receptionist)

ViziRecruiter,LLC.; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision (full-time)

401(k) with employer match

Generous PTO

Pet insurance

Perks at Work

Employee Assistance Program

Voluntary benefits options

Job summary

Milestone is seeking a Concierge to provide exceptional customer service to residents, families, and visitors, while supporting sales, marketing, and business office functions.

You will manage the lobby experience, answer calls, and help ensure a welcoming, professional environment; prior customer service experience and First Aid certification are required. This role emphasizes compassion for older adults and strong communication.

Qualifications

• Previous experience in customer service or answering phones preferred.
• Must be 18 years or older.
• First Aid certification required.
• Compassion for and enjoyment of working with older adults.
• Strong verbal and written communication skills.
• Resourceful, organized, and able to manage multiple priorities.
• Proficient in word processing, spreadsheets, and email.

Responsibilities

• Greet and assist residents, families, visitors, and employees with questions and concerns.
• Answer and route incoming calls professionally.
• Monitor the lobby, maintain a clean and inviting environment.
• Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks.
• Assist the business office with resident documentation and file maintenance.
• Encourage resident participation in community activities.
• Report elder maltreatment or abuse as required.
• Follow and communicate company policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Phone handling

Verbal and written communication

Organizational skills

Multi-tasking

Tools

Word processing

Excel

Email

Job description

Introduction

Find a workplace where you are deeply appreciated, not only for the skills you offer, but for the individual you are. At Milestone, you’ll enter into a rewarding career where you’ll work with highly skilled professionals and do meaningful work in the lives of our senior residents. Join a welcoming environment that fosters strong relationships with the residents, their families, and your coworkers. We hope you’ll consider serving alongside us.

Overview

Why You’ll Love Working at Milestone

Milestone is one of the fastest-growing senior living operators, with 100+ years of combined industry and hospitality experience. We focus on teamwork, creativity, and making a real impact for our residents and staff.

Perks & Benefits

• Medical, Dental, Vision (full-time employees)
• 401(k) with employer match
• Generous PTO
• Pet insurance
• Perks at Work
• Employee Assistance Program
• Voluntary benefits options

As the first point of contact at the community, the Concierge provides exceptional customer service, greeting residents, families, and visitors while supporting sales, marketing, and business office functions. You will manage the lobby experience, answer calls, and help ensure a welcoming, professional environment.

Responsibilities

• Greet and assist residents, families, visitors, and employees with questions and concerns.
• Answer and route incoming calls professionally.
• Monitor the lobby, maintain a clean and inviting environment.
• Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks.
• Assist the business office with resident documentation and file maintenance.
• Encourage resident participation in community activities.
• Report elder maltreatment or abuse as required.
• Follow and communicate company policies and procedures.
• Perform other duties as assigned.

Requirements

• Previous experience in customer service or answering phones preferred.
• Must be 18 years or older.
• First Aid certification required.
• Compassion for and enjoyment of working with older adults.
• Strong verbal and written communication skills.
• Resourceful, organized, and able to manage multiple priorities.
• Proficient in word processing, spreadsheets, and email.