Concierge - PT

Simpson; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Retirement 403(b)

PTO

Life Insurance

AD&D

Long Term Disability

Tuition Reimbursement

HSA/FSA

Employee Assistance

Paid Holidays

Pet Insurance

Job summary

Simpson is seeking a Concierge for our Senior Living community. Provide exceptional customer service, welcome residents and visitors, and support families with inquiries.

You will handle front desk duties, coordinate events, arrange transportation, and assist with administrative tasks to ensure a warm, safe, and engaging environment. Responsibilities include booking appointments, guiding residents, and maintaining logs while upholding privacy and facility policies.

Qualifications

• High school diploma or equivalent; additional education or customer service training preferred.
• Excellent communication and interpersonal skills to interact with seniors, families, and staff.
• Ability to multitask, stay organized, and maintain confidentiality.

Responsibilities

• Serve as the primary front desk contact, welcoming residents, families, and visitors.
• Assist residents with requests: scheduling, reservations, transportation, and maintenance issues.
• Greet and manage visitors, provide directions, and enforce policies as needed.
• Plan and coordinate social events and activities for residents to promote engagement.
• Perform administrative duties: mail/temp deliveries, logs, and document handling.
• Monitor safety and security; follow emergency procedures and report hazards.
• Document interactions accurately and communicate with team and families.

Skills

Customer service

Hospitality

Communication

Multitasking

Microsoft Office

Email/CRM

Education

High school diploma or equivalent

Job description

Love What You Do. Love Where You Work.Imagine going home every day knowing you've made someone's life a little brighter.At Simpson, that isn't just possible—it's what our team members do every single day.Whether you're providing care, preparing meals, maintaining beautiful communities, supporting residents behind the scenes, or creating memorable experiences, your work has purpose. Here, you'll be surrounded by teammates who support one another, leaders who invest in your success, and residents who appreciate what you do.Why Team Members Choose SimpsonMeaningful work that makes a difference every dayCompetitive pay and comprehensive benefitsCareer advancement and professional development opportunitiesA supportive, collaborative workplace cultureOpportunities to grow with an established and respected organizationA mission centered on compassion, dignity, and excellenceWe're looking for caring, dependable individuals who are ready to build more than a job—they're ready to build a career with purpose.Join Simpson and help create exceptional experiences for every resident, every family, and every teammate—every day.Simpson is looking for a Concierge to join our dynamic and seasoned team. If you are looking for a challenging opportunity to showcase your unique skills in the Personal Care industry, get in touch with us to discuss how you can join our team. Take a look at the details below for the position.Position Summary: As a Concierge in our Senior Living community, your role is to provide exceptional customer service and support to residents, their families, and visitors. You will be responsible for creating a warm and welcoming environment, assisting with various requests, and ensuring a positive experience for all individuals interacting with the facility.Essential DutiesFront Desk Operations: Serve as the primary point of contact at the front desk, welcoming residents, families, and visitors. Answer phone calls, respond to inquiries, and provide general information about the facility's services and amenities.Resident Support: Assist residents with various requests, such as scheduling appointments, making reservations, arranging transportation, and addressing maintenance issues. Provide guidance and support to residents to ensure their needs are met promptly and courteously.Visitor Management: Greet and assist visitors, including family members, friends, and vendors. Notify appropriate staff of visitor arrival. Provide directions, escort visitors to their destinations when appropriate, and enforce any visitor policies or procedures in place.Event Planning and Coordination: Collaborate with the activities or events team to plan and coordinate social gatherings, outings, and special events for residents. Assist in organizing and implementing activities that promote engagement and social interaction among residents.Administrative Tasks: Perform administrative duties, including managing mail and package deliveries, maintaining resident and visitor logs, and organizing documents and files. Assist with data entry and record-keeping as needed. Receiving and accepting mail and package deliveries. Notifying mail recipients of such deliveries.Safety and Security: Monitor and maintain the safety and security of the facility by observing and reporting any suspicious activities or safety hazards. Follow emergency procedures and assist in ensuring the overall well-being of residents and staff.Communication and Documentation: Maintain clear and effective communication with residents, families, staff members, and external contacts. Document resident requests, incidents, and any relevant information accurately and in accordance with facility policies and procedures.Customer Service Excellence: Demonstrate a high level of professionalism, empathy, and respect in all interactions with residents, families, and visitors. Strive to exceed customer expectations and provide exceptional service that enhances the overall resident experience.Resource Knowledge: Stay updated on the facility's services, amenities, policies, and procedures. Be knowledgeable about local community resources, transportation options, and other relevant information to assist residents and visitors effectively.Team Collaboration: Work collaboratively with other staff members, including caregivers, nurses, activities coordinators, and administrative personnel, to ensure smooth operations and provide comprehensive support to residents.Equipment/tools/machines used in the performance of this job: General office equipment including but not limited to Computers, Phone System, Mail equipment and Accu-Shield System.Education or Degree Required: High school diploma or equivalent. Additional education or customer service training is preferred.Licenses, Certifications, Registrations: N/ARelated Skills and Experience:Previous experience in a customer service or hospitality role is highly desirable.Excellent communication and interpersonal skills to interact effectively with a diverse group of individuals, including seniors, their families, and staff members.Empathy, patience, and a compassionate attitude towards the needs of seniors.Strong organizational skills and the ability to multitask and prioritize responsibilities.Proficient in using computer systems and software for managing administrative tasks. Microsoft Office Suite and Email software systems.Knowledge of safety and emergency procedures.Flexibility to work shifts that may include evenings, weekends, and holidays.Ability to handle confidential information with discretion and maintain confidentiality.Physical stamina to stand for extended periods and assist with mobility and transportation needs, if required.Simpson Benefits (FT employees, Part-Time are eligible for some benefits)Compensation Based on ExperienceHealth Plan (BCBS)Plans include access to MDLive virtual care.Dental PlansVison403(b) Retirement Plan w/matchingGenerous Paid Time Off (PTO) PlanCompany Paid Life InsuranceCompany Paid AD&DCompany Paid Long Term DisabilityTuition ReimbursementHealth Savings AccountFlexible Spending AccountShort Term DisabilityPet InsuranceCritical IllnessAccident InsuranceHospital IndemnityCompany Paid HolidaysEmployee Assistance ProgramSimpson is proud to be an EOE employer M/F/D/V. We maintain a drug-free workplace. We do not discriminate in services or employment based on race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state, or local law.COVID-19 and Influenza considerations:Simpson is a Mandatory Influenza Vaccination Employer if you are offered employment proof of influenza vaccine is required (October-March) unless you request and receive an approved medical or religious exemption from Simpson. COVID-19 Vaccinations are suggested but not required at this time.