Move-in and Marketing Coordinator

Simpson House Inc; Philadelphia (Philadelphia County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health Plan (BCBS)

Dental Plans

Vision

403(b) Retirement Plan with matching

Generous PTO

Company Paid Life Insurance

Company Paid AD&D

Company Paid Long Term Disability

Tuition Reimbursement

Health Savings Account

Flexible Spending Account

Short Term Disability

Pet Insurance

COVID-19 vaccination policy

Job summary

Simpson House Inc. seeks a Move-in & Marketing Coordinator to support sales and marketing for our senior living communities in the Philadelphia area. You will manage move-in paperwork, coordinate tours, and maintain reports for occupancy and waitlists, while delivering exceptional customer service to residents and families.

You’ll collaborate with the Director of Sales & Marketing, assist in events, and help gather content for social media to promote our services.

Qualifications

• Two years of sales and marketing experience in the senior industry or related experience.
• Excellent verbal and written communication skills.
• Effective presenter with ability to engage groups of any size.
• Proficient with MS Word and Excel.

Responsibilities

• Maintain regular reports: inventory, waitlists, occupancy, and move-in lists.
• Assist residents and families transitioning to higher care levels; be the move-in contact.
• Manage marketing collateral and distribute materials.
• Schedule tours and coordinate move-ins; ensure required paperwork is complete.
• Maintain the sales database and set appointments for the sales team.
• Coordinate with other departments to prepare apartments for move-in; inform stakeholders of dates.
• File and distribute move-in paperwork; ensure proper parties have required documents.
• Greet visitors and ensure a welcoming experience until the sales team meets prospects.
• Attend trainings and meet with the Director of Sales & Marketing for daily tasks.
• Assist with internal/external events to drive prospects; contribute content for social media.

Skills

Verbal communication

Written communication

Presentation skills

Customer service

Education

Two years of sales and marketing experience in the senior industry or related experience

Tools

MS Word

MS Excel

Job description

For more than 150 years, Simpson has met the changing needs and desires of Philadelphia area seniors from diverse backgrounds. A not-for-profit family of services, Simpson House, Simpson Meadows, Jenner’s Pond, Simpson Gardens I & II, and Simpson Midtown, as well as Simpson Home Care. Our loyal and long-term staff is full of caring professionals who truly love what they do.Simpson provides residents with a lifestyle that includes on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare, activity programs, and much more. Our employees are inspired by a culture of Loving-Kindness, and we are fully committed to appreciating the array of backgrounds and talents demonstrated by our employees.Simpson is looking for a Move-in & Marketing Coordinator to join our dynamic team. If you are looking for a challenging opportunity to showcase your unique skills in the Personal Care industry, get in touch with us to discuss how you can join our team. Look at the details below for the position.This position is responsible for the administrative activities of the Sales and Marketing team, including compiling sales reports, assisting in event planning, and organizing move-in paperwork. This position also supports the sales team in handling inquiries, scheduling tours, and providing excellent customer service to residents and prospects alike.Essential DutiesResponsible for maintaining reports on a regular basis, including but not limited to inventory reports, waitlists, pending move in lists, occupancy reports, and weekly and monthly reports as assigned.Assist current residents and families needing to transition to another level of care. Be point of contact throughout the move process.Monitor and maintain all marketing collaterals to have ready for handout and mailing.Meet with scheduled move-ins to complete required move in documentation. Be point of contact for prospects moving into the community.Professionally manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervision and accurate documentation of all contact.Assist with maintenance of sales database as assigned and set appointments for sales team.Interacts with other departments, assuring that apartments are properly prepared for move-in; keeps all pertinent parties apprised of move-in dates and possible adjustments.Copies, distributes, and files all paperwork as it relates to the move in process and ensure proper parties have paperwork needed to support move in process.Meet and greet visitors to ensure they feel welcomed and supported until the sales team can meet with them.Attends in-service training and educational sessions as required and assigned.Meet with the Director of Sales and Marketing concerning daily assignments, policies, procedures, and assigned projects.Assist with event functions both internally and externally to drive prospects to the community.Participate in regular team meetings to discuss sales and marketing updates and areas of opportunity to support.Assist with gathering content regularly for social media purposes.NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications relevant to the jobALL SIMPSON EMPLOYEESPromote and supports the Mission, Values, and Vision of Simpson,Our Mission: Simpson builds communities and services for older adults to thrive.Our Vision: Simpson will innovate to build exceptional, person-directed care and services that promote independence for older adults.Our Values: In achieving our mission, we embrace the following values which align with the four pillars under which our organization operates:SUSTAINING: Overseeing, protecting, and growing our resourcesBUILDING: Promoting organizational growth by achieving the highest quality in all services while adhering to the highest moral and ethical principleINNOVATING: Developing, adopting, and implementing new ideas and technologies through cooperation and coordinated effortsINFLUENCING: Advocating in the wider community for those we serve without regard to their economic, ethnic, sexual identity, social, or religious backgroundsWork Environment:Retirement community providing service to senior adults in independent, assisted and skilled nursing community. The majority of the time Community is a 24/7 operation, which requires availability to meet with employees and managers on all three shifts.Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.Ability to communicate via sight, hearing and speaking to othersAbility to frequently kneel, bend, twist, turn, stoop, carry, reach, climb, balanceAbility to regularly sit, stand and walkMust be able to walk for up to 75% of the workday.Ability to lift and carry 15lbs.Ability to occasionally physically respond to physically frail personsAbility to push wheelchair bound person.Ability to work beyond normal business hours, including weekends and evenings.Is subject to exposure to infectious waste, disease and conditions including TB.Must be able to tour through the entire building.Equipment/tools/machines used in performance of this job: Office equipment, laptop, copier, fax machine.Education or Degree Required:Two years of sales and marketing experience in the senior industry or related experience.Licenses, Certifications, Registrations:Related Skills and Experience:Must demonstrate excellent verbal and written communication skills and have the ability to communicate in person, in writing, and on the telephone effectively.Must be an effective presenter with both large and small groups.Skill in use of computer software including MS-Word and Excel.Simpson Benefits (FT employees, Part-Time are eligible for some benefits)Health Plan (BCBS)Plans include access to MDLive virtual care.Dental PlansVison403(b) Retirement Plan w/matchingGenerous Paid Time Off (PTO) PlanCompany Paid Life InsuranceCompany Paid AD&DCompany Paid Long Term DisabilityTuition ReimbursementHealth Savings AccountFlexible Spending AccountShort Term DisabilityPet InsuranceCritical IllnessAccident InsuranceHospital IndemnityCompany Paid HolidaysEmployee Assistance ProgramSimpson is proud to be an EOE employer M/F/D/V. We maintain a drug-free workplace. We do not discriminate in services or employment based on race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state, or local law.Diversity, Equity and Inclusion at SimpsonWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.As a business imperative, every person at Simpson has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values.Our rich diversity makes us more innovative and more creative, which helps us better serve our residents and our communities.COVID-19 considerations:Simpson is a Mandatory COVID-19 & Influenza Vaccination Employer COVID Vaccination is a requirement if you are offered employment unless you request and receive an approved medical or religious exemption from Simpson.