Concierge - PRN

Willow Valley Communities; Willow Street (PA); On-site; USD 18,000 - 25,000; Part time

Job summary

Willow Valley Communities is seeking a friendly Concierge Team Member to greet Residents, families and guests, support communication, and assist with daily operations at The Lakes Campus in Willow Street, PA. The role emphasizes a welcoming presence, safety, and high-quality guest service.

Responsibilities include handling guest inquiries, coordinating transportation, processing keys, and performing light administrative tasks.

Qualifications

• Experience using Microsoft Office.
• A high school diploma or GED, or 1 to 3 months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Welcomes on-site guests, provides information and directions.
• Answers incoming telephone calls and transfers to the appropriate team.
• Maintains a professional appearance and creates a safe, inviting environment.
• Manages key boxes and assists with move-in/out processes.
• Assists with transportation scheduling and reservations.
• Receives, sorts mail and distributes packages.
• Performs clerical tasks and basic typing.

Skills

Microsoft Office

Education

High school diploma or GED

Job description

Join Our Concierge Team at The Lakes Campus!

Do you love creating exceptional first impressions and helping others feel welcomed, valued, and supported? At Willow Valley Communities (WVC), we're looking for a friendly, professional Concierge Team Member to be the welcoming face of our community.

In this rewarding role, you'll help create a warm, safe, and inviting atmosphere for Residents, families, and guests while supporting communication, administrative functions, and daily community operations. If you're organized, service-oriented, and enjoy building meaningful connections, this is an exciting opportunity to become part of a mission-driven team dedicated to excellence.

Why You'll Love Working at Willow Valley Communities

Opportunities for professional growth and development Supportive, collaborative team environment Team Member recognition and appreciation events A mission-driven organization committed to excellence in care The opportunity to make a positive impact every day …and so much more!

Wage

$15.50 per hour

What You'll Do

As a Concierge Team Member, you will play an essential role in supporting Residents, guests, and Team Members by:

• Maintains a professional manner and appearance and creates a warm, inviting, pleasant and safe environment for all Residents and guests.
• Welcomes on-site guests, determines nature of business, provides information and directions as required in a friendly, courteous manner. Announces guests to appropriate personnel. Monitors guest access of Residential building entrances via call box, cameras and issues passes when required.
• Answers incoming telephone calls, determines the purpose of callers, and transfers calls to appropriate Team Member or department. Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable.
• Facilitates communication via two-way radio with Team Members away from the phone connection.
• Reads and becomes familiar with WVC publications, Team Member Intranet and Resident Intranet to aid in answering questions about the organization and provide callers with addresses, directions, and other information.
• Responsible for ensuring the key boxes are secure and key permissions are followed when issuing keys. Supports the Resident move in/out process by issuing keys/accepting keys and processing associated paperwork.
• Responsible for acknowledging emergency phone calls and/or alarms in the Simplex system and for dispatching the appropriate Team Members to respond to emergencies. Facilitates communication between Team Members during such emergencies through the conclusion of the event.
• Facilitates communication with the Manager on Duty and Maintenance Team Member on Call Team Leaders and various department Team Members as necessary.
• Guest room check in/out procedures and to create guest room reservations upon request.
• Responsible for reading and familiarize self with transportation schedules, make transportation reservations and facilitate communication for WVC transportation service.
• Submit maintenance requests for WVC property and Residents.
• Submit IT service requests for WVC computers and phones.
• A working knowledge of Microsoft Office software and the ability to learn software, databases and web applications is required.
• Receive, sort and route USPS mail, in house mail, packages and floral deliveries.
• Operate the copier and fax machines and ensure machines are equipped with supplies.
• Ensure the safe is locked and secured. Takes payments for services and reconcile daily cash box receipts.
• General typing is required. Responsible to type memos, letters, schedules, correspondence, reports and other documents as requested.
• Know procedures for daily functions of the Concierge Desk.
• Performs clerical tasks such as copying, fax/scanning and collating.

Qualifications

• Experience using Microsoft Office
• A high school diploma or GED, or 1 to 3 months of related experience and/or training, or an equivalent combination of education and experience

Schedule

PRN/Pool - As Needed

Location

The Lakes at Willow Valley Communities 300 Willow Valley Lakes Drive Willow Street, PA 17584

Make a Difference Every Day!

As a Concierge Team Member, you'll be much more than a point of contact. You'll be a trusted resource, a welcoming presence, and an important part of creating exceptional experiences for Residents, families, and guests each day!

Willow Valley Communities is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.