Concierge PRN

Provincial Senior Living; Raleigh, Northern (NC, KY); Hybrid; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible schedule

Paid time off and holidays (full-time)

Comprehensive benefits (health, dental

Vision, life and disability insurances

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Provincial Senior Living is seeking a friendly Concierge to join our team. You will provide daytime and second-shift coverage, greet guests, manage calls, and relay messages with accuracy in a senior living setting.

You will support residents and team members by coordinating calls, tours, mail, and appointments, while maintaining a neat front desk and following company policies. Prior customer service experience is preferred; HS diploma or GED is recommended.

Qualifications

• 1–3 years of customer service experience or training.
• Strong communication and interpersonal skills.
• Ability to handle calls and greet visitors.

Responsibilities

• Provide 1st and 2nd shift coverage for vacations, sick leave, and absences.
• Manage telephone answering and reception duties.
• Take complete messages and relay them to recipients.
• Greet residents and visitors; answer inquiries and give directions.
• Organize mail and distribute to residents and staff.
• Maintain desk and entry area neat and organized.
• Schedule appointments for residents and family members.
• Ensure adherence to policies and procedures.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma or GED

Job description

Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united by a shared purpose to enrich the lives of seniors and Team Members alike. Serving thousands of residents and families in more than 13,000 units, we operate with a deep commitment to our foundational Pillars of Excellence, ensuring personalized care, hospitality, and lasting connection. As part of one of the largest senior living families in the U.S., Provincial communities have earned Great Place to Work® certifications from 2022–2026. Provincial is a place where purpose and culture come together to create meaningful work and extraordinary career pathways. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, helping every team member build a fulfilling and purpose-rich career.

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible schedule: working on an as needed basis.
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for aConciergeto join our team.

POSITION SUMMARY

Responsible for providing daytime and second shift coverage as needed to the concierge team. Concierge tasks include greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities:

• Provide 1st and 2nd shift coverage as needed for vacations, sick leave, family emergencies and other staffing absences.
• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V