Concierge

Commonwealth Senior Living at the Devonshire; Hampton (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Disability options

401(k) retirement savings plan

Paid time off

Employee assistance program

Additional voluntary benefits

Job summary

Commonwealth Senior Living at the Devonshire is seeking a part-time/ full-time Concierge to greet guests, manage front desk operations and assist the Community Leadership Team with administrative tasks. The role requires a courteous, professional demeanor and the ability to handle multiple calls and visitors with discretion.

Qualified candidates will have a high school education, strong English communication, basic computer skills, and a genuine interest in serving the geriatric population.

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system.
• Good physical and mental health; PPD screening required.
• Interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents and visitors.
• Must communicate effectively with all levels of management, employees and outside contacts.
• Willing to perform non-professional duties.
• Level-headed in emergency situations and have a sense of responsibility.
• Spirit of cooperation and enthusiasm.
• Attend mandatory meetings and training sessions.
• Maintain confidentiality.

Responsibilities

• Receive guests and visitors, have them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone and take messages.
• Announce appointments to staff.
• Type memos, correspondence and reports as requested.
• Sort mail and distribute items to mailboxes, residents, and departments.
• Create a warm, personal atmosphere at the front desk.
• Maintain confidentiality of resident information.

Skills

Public interaction

Telephone system

English language

Basic computer skills

Interpersonal skills

Geriatrics interest

Education

High school diploma/equivalent

Job description

Pay range: $15.50-$18.00

Schedule:

• Part-time Monday & Friday, 8am-4pm. Ability to pick up additional shifts as needed.
• Part-time every other weekend 4pm-12am. Ability to pick up additional shifts as needed.

The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities.

Full-time associates are eligible for a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Company-paid life insurance
• Short-term and long-term disability options
• 401(k) retirement savings plan
• Paid time off
• Employee assistance program
• Additional voluntary benefits

Qualifications

High school education or equivalent required.

Must be able to read, write, speak and understand the English language.

Prior experience in working with public.

Basic computer skills preferred.

Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.

Good physical and mental health; PPD screening required.

Must have an interest in people, especially the geriatric population.

Ability to work without close supervision and to follow verbal and written instructions.

Must use tact and courtesy in dealing with staff, residents, their families and visitors.

Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.

Must be willing to perform non-professional duties.

Must be level-headed in emergency situations and have an acute sense of responsibility.

Must possess a spirit of cooperation and enthusiasm.

Must attend all mandatory company meetings and specified training sessions.

Must maintain confidentiality.

Areas of Primary Responsibility

Receive guests and visitors, having them sign in.

Assist visitors in finding resident rooms.

Answer telephone, takes messages (to include caller's name, telephone number, time and date of call), respond to requests, forward information to other staff members.

Announce appointments and arrivals to appropriate staff.

Type memos, correspondence, reports, and other documents as requested.

If requested, sort mail and distribute appropriately to mailboxes, residents and departments.

Create and maintain an atmosphere of warmth, personal interest and positive emphasis.

Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.

Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.

Assemble and maintain admission and information packets.

Keep front desk and lobby area neat and organized.

Perform any other duties assigned by Business Office Manager or Executive Director.

Other duties as assigned

Culture Ambassador

Models the core values of the company:

• We Care About People
• We Do the Right Thing
• We are Passionate, Have Fun, and Celebrate Success
• We Speak Up! Its Our Responsibility
• We Take Ownership and Add Value
• We are Respectful

Ensures all personnel exemplify the core values of the company at all times.

Create and drive the sales culture at the community.