Concierge / Porter

Irvine BMW; Irvine (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Service Lot Attendant at a leading dealership, where you'll play a crucial role in ensuring customer satisfaction and operational efficiency. This position involves maintaining an organized parking area, inspecting vehicles for damage, and assisting customers with their service needs. You'll be a key player in enhancing the overall customer experience while ensuring that vehicles are well cared for during their stay. If you have a keen eye for detail and a passion for excellent service, this is the perfect opportunity for you to shine in a supportive and fast-paced environment.

Qualifications

• Must maintain a neat and organized parking area.
• Ability to inspect vehicles for damage and cleanliness.

Responsibilities

• Move service customer vehicles to ensure smooth traffic flow.
• Inspect vehicles for damage and cleanliness before customer delivery.
• Shuttle clients to and from the dealership as needed.

Skills

Organizational Skills

Attention to Detail

Customer Service

Time Management

Education

High School Diploma or equivalent

Job description

Position Purpose

The Service Lot Attendant is responsible for moving service customer vehicles ensuring smooth and efficient traffic flow through the facility and increase customer convenience and maintain an orderly service parking area.

Essential Duties and Responsibilities

• Maintain the parking lot in a neat and organized manner, free of debris and fluid leaks.
• Regularly checks to make sure that all vehicles in parking lot are locked and secure.
• Assist in moving disabled vehicles in or around the Service Department.
• Retrieve customer vehicles from the parking lot when their bill is paid or as directed by the cashier.
• Inspect vehicle and record on the repair order any vehicle damage present when the vehicle is taken in for service.
• Deliver keys and repair order hard copies to the appropriate Group Leaders workstation immediately after parking a vehicle in the service parking lot.
• Inspect each vehicle for lot damage that may have been done during the vehicle’s stay in the Service Department, reporting any damage to management immediately.
• Keeps service drive traffic flowing by parking vehicles in designated parking areas after service write-up and damage inspection is complete.
• Install disposable seat covers, steering wheel covers, floor mats and ID tags in all vehicles taken in for service.
• Prior to returning a completed vehicle to a customer, remove the seat covers, steering wheel covers, floor mats and ID tags installed when the vehicle was taken in for service.
• Wash all vehicles in for service before delivery to client in a timely manner.
• Inspect all vehicles for grease or other stains or debris that may have incurred in service cleaning them up immediately using the materials and techniques specified by management.
• Keep waste cans emptied and haul bulky waste items to dumpster on scheduled days and as needed.
• Shuttle clients to and from the dealership as needed.
• Immediately report to Management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or its customers.
• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
• Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
• Adhere to established dress code policy at all times.
• Safeguard customer and Dealer information per established policy.
• Exemplifies organizational culture and holds others in department accountable for doing the same.
• Accomplishes all current and future tasks as appropriately assigned or requested.
• Other related duties as may be assigned.