Patient Access Rep

Resurgens Orthopaedics; Greenwood Village (CO); On-site; USD 51,445,000 - 65,904,000; Full time

Benefits offered by this job

Healthcare Options

Dental & Vision Insurance

401(k) with Annual Employer Contribs

HSA/FSA, disability, life & AD&D

Job summary

Panorama Orthopedics & Spine Center is seeking a Patient Access Representative to deliver concierge-level service from welcoming patients to verifying insurance and scheduling services. You will coordinate care with clinicians and admin staff, collect payments, and ensure accurate EMR documentation.

The ideal candidate will have strong customer service skills, experience in a medical office, and proficiency with Word/Excel.

Qualifications

• High School Diploma or GED required.
• 2 years of medical office or customer service experience preferred.
• Proficient in Word and Excel.
• Excellent interpersonal and customer service skills.
• Ability to manage billing and insurance details.

Responsibilities

• Serve as primary contact for patients throughout their care journey.
• Verify insurance eligibility, benefits, and coverage.
• Collect patient copayments, coinsurance, deductibles, and balances.
• Generate and communicate patient financial estimates and explain responsibilities.
• Schedule appointments, procedures, imaging, therapy services, and follow-ups.
• Assist patients with completing required forms and answer questions about insurance, billing, and procedures.
• Manage referral processes and obtain prior authorizations as needed.
• Maintain accurate patient records in the EMR system.
• Collaborate with providers and clinical staff to ensure timely care coordination.
• Maintain productivity and service standards set by the clinic manager.
• Support clinic operations by cross-training and coverage.
• Ensure HIPAA and payer compliance.

Skills

Customer service

Medical office software

EHR familiarity

Interpersonal communication

Data entry

Scheduling coordination

Education

High School Diploma or GED

Tools

Word

Excel

EMR/EHR

Job description

Why UMP?

UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission—delivering high-quality spine care in a thriving clinical environment.

About Panorama Orthopedics & Spine Center

Panorama is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients’ quality of life. As part of this team, you’ll work alongside top spine specialists in a supportive and forward-thinking practice.

Help us bring exceptional orthopedic care to the communities of Denver—where your expertise can truly make a difference.

Benefits:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 4 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays
  • Pay information: $18-$23/hour

#PANO

Panorama Orthopedics & Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre-employment drug screen and background check.

Applications accepted until August 13, 2026

Position Overview

The Patient Access Representative is responsible for delivering an exceptional, concierge-level patient experience throughout every stage of care. This role serves as the primary point of contact for patients, managing all aspects of the patient journey—from warmly welcoming and registering patients to verifying insurance, coordinating care, scheduling services, and facilitating ongoing communication. The Patient Access Representative ensures a seamless, personalized experience by anticipating patient needs, coordinating with clinical and administrative teams, and providing proactive support to patients and their families. The ideal candidate is highly organized, service-oriented, and committed to delivering outstanding patient care and satisfaction.

Essential Functions

Provide exceptional customer service with a concierge-style approach to patients, families, providers, and team members through prompt responses, proactive communication, and professional interactions.

• Serve as the primary point of contact for patients throughout their care journey, ensuring a seamless and personalized experience.
• Verify insurance eligibility, benefits, and coverage to ensure accurate billing and treatment authorization.
• Collect patient copayments, coinsurance, deductibles, and outstanding balances in accordance with practice policies.
• Generate and communicate patient financial estimates and assist patients with understanding their financial responsibilities.
• Schedule appointments, procedures, imaging, therapy services, and follow-up visits while coordinating care across multiple providers and services.
• Assist patients with completing required forms and address questions related to insurance, billing, treatment plans, and office procedures.
• Manage referral processes and obtain prior authorizations as required for services, procedures, imaging, and specialty care.
• Maintain accurate and complete patient records by scanning and uploading documentation into the electronic medical record (EMR) system.
• Collaborate closely with providers and clinical staff to ensure timely and efficient patient care coordination.
• Maintain productivity, quality, and service standards established by the Pure Clinic Manager.
• Support clinic operations by cross-training and providing coverage for team members as needed.
• Ensure compliance with HIPAA, payer requirements, and organizational policies and procedures.
• Identify opportunities to enhance the patient experience and contribute to a culture of service excellence.

Other

• Assist team members as needed.
• Other duties as assigned.

Knowledge/Skills Abilities Required

• High School Diploma or GED required.
• 2 Years of medical office or customer service experience preferred.
• Excellent computer/10-key skills.
• Knowledge with Word and Excel systems.
• Excellent interpersonal communication skills and customer service skills.
• Ability to maintain quality control standards.
• Ability to meet deadlines.
• Knowledge of EHR system is a plus.