Concierge- Part Time

SSA Wenatchee LLC; Wenatchee (WA); On-site; USD 18,000 - 21,000; Part time

Job summary

The City of Lincoln in Wenatchee, WA is seeking a part-time front desk receptionist to greet residents, visitors, and vendors and provide first-class customer service.

You will answer phones, sort mail, and assist with light clerical tasks in a climate-controlled office. Proficiency with Microsoft Office and clear communication are essential. Prior front desk experience preferred.

Qualifications

• High school diploma or equivalent, plus three years of front office experience, or equivalent combination of education and experience.

Responsibilities

• Greet and assist residents, visitors, staff, and others who enter the community.
• Answer and direct telephone calls to the appropriate party.
• Receive and distribute incoming and outgoing mail and packages.
• Respond to general requests or concerns of residents and family members, including emergency calls, and elevate to team members, management, emergency responders or external agencies as needed.
• Maintain front desk and lobby area to ensure organized, well supplied with current literature and fresh beverages, and clear of clutter.
• Answer inquiries, offer suggestions and directions, and provide descriptive literature pertaining to activities such as excursions, sporting events, concerts, and plays.
• Assist with light filing, recordkeeping, clerical, and housekeeping duties, as requested.
• May be responsible for opening and closing duties.
• Attend mandatory meetings as scheduled by Executive Director.
• Maintain confidentiality of resident, community, employee, and company information.
• Maintain working knowledge of fire and disaster plans and responsibilities under emergency conditions.
• Perform other duties as assigned.

Skills

Customer service

Front desk experience

Communication skills

Microsoft Office

Multi-tasking

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Office

Job description

• Location 817 Red Apple Rd,Wenatchee, WA, 98801,United States
• Base Pay $18.00 - $21.00 / Year
• Employee Type Part Time Non-Exempt

Description

Summary

Serves as the first point of contact and provides first-class customer service to residents, visitors, and vendors.

Essential Duties and Responsibilities

Greet and assist residents, visitors, staff, and others who enter the community.

Answer and direct telephone calls to the appropriate party .

Receive and distribute incoming and outgoing mail and packages.

Respond to general requests or concerns of resident s and family members , including emergency calls , and elevate to team members, management, emergency responders or external agencies as needed .

Maintain front desk and lobby area to ensure organized , well supplied with current literature and fresh beverages , and clear of clutter .

Answer inquiries, offer suggestions and directions , and provide descriptive literature pertaining to activities such as excursions, sport ing events, concerts, and plays.

Assist with light filing , recordkeeping, clerical, and housekeeping duties, as requested .

May be responsible for opening and closing duties .

Attend mandatory meetings as scheduled by Executive Director.

Maintain confidentiality of resident , community, employee , and company information.

Maintain working knowledge of fire and disaster plans and responsibilities under emergency conditions.

Perform other duties as assigned.

Physical Demands and Work Environment

The Physical Demands and Work Environment described below represent the activities and surroundings of the position . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Must be able to remain in a stationary position at least 50% of the time . Constantly operates a computer with extensive keyboard typing, and routinely uses other office machinery such as a telephone and printer/copier/scanner . Occasionally moves around inside the office to access files or office machinery, attend meetings, etc . Occasionally required to bend or twist to reach items and lift and/or carry items weighing up to 25 pounds . The person in this role frequently communicates with others to exchange information in person, over the phone, and via email, and must be capable of effective communication in these situations.

This position is situated in a climate-controlled office environment, with a moderate noise level consisting of typical office sounds. Sounds include but are not limited to computers, printers, telephones, light foot traffic, and background conversation. In certain circumstances, a staff member may be exposed to communicable diseases and infections, other biological hazards, and various drugs and chemicals. Due to these potential hazardous exposures, you may be required to wear Personal Protective Equipment (PPE) in addition to universal precautions. PPE could include, but is not limited to, gloves, gowns, masks, respirators, and go g gles .

Travel

This position does not typically require travel.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily . The requirements listed below are representative of the knowledge, skill, and/or ability require d .

Must satisfy all state health , licensure/certification, and background requirements.

Education/Experience: Must have a high school diploma or equivalent , plus three year s of front office experience , or equivalent combination of education and experience .

Certificates and Licenses : No certifications or licenses are required .

Communication Skills: Receive and carry out verbal or written instruction . Communicate effectively in person, over the phone, or via email with one to a few customers or co-workers . Write and proofread routine correspondence and reports with appropriate grammar and spelling.

Organization/Self-Management Skills: Perform repetitive work according to set procedures, with frequent distractions and interruptions . Must be able to recognize a problem and identify when it should be escalated to an appropriate team member.

Computer Skills: Proficiency with computers, Windows operating system , and Microsoft Office Suite.