Service Manager

The Southern Land Company; Franklin (TN); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k with match

Paid time off

Job summary

The Southern Land Company in Franklin, TN seeks a full-time Service Manager for our Astor Club & Residents at Westhaven opening in 2027. You will oversee building maintenance, safety, and resident satisfaction while managing expenses and leading a service team.

This role requires HVAC/plumbing knowledge, budget experience, OSHA/EPA awareness, and strong leadership. It offers competitive benefits, a robust 401k, and opportunities to shape operations in a premier Tennessee property.

Qualifications

• Knowledge of HVAC systems and plumbing.
• EMS or BAS building automation knowledge.
• Lighting, power systems and energy consumption.
• Communication and alarm systems.
• Basic interior/exterior building maintenance.
• MS Office proficiency and record keeping.
• Leadership and attention to detail.
• Teamwork and deadline flexibility.
• Anticipate maintenance needs.
• Lift/move up to 25 lbs regularly, 50 lbs occasionally.
• Weather/chemical exposure considerations.
• Analytical problem solving and confidentiality.
• Excellent written and verbal communication.
• Organizational, time management, and multi-project handling.
• Ability to work independently and under pressure.

Responsibilities

• Maintain resident request system and records for work orders and preventative maintenance.
• Monitor community condition and correct unsafe conditions; install safety devices and repairs.
• Diagnose and repair HVAC, electrical, plumbing, and related systems as needed.
• Operate the community within budget guidelines.
• Oversee capital expenditures, bids, and bidder qualifications.
• Assist in hiring and evaluating service staff; help prepare annual operating/capital budgets.
• Enforce OSHA safety policies and stay current on codes.
• Maintain 24-hour emergency coverage and on-call rotations.
• Move appliances/equipment safely and perform routine preventative maintenance.
• Handle make-readies as directed by General Manager.
• Ensure adherence to uniform policy.
• Supervise maintenance staff, vendors, and contractors.

Skills

HVAC

Plumbing

EMS/BAS

Lighting/Power

Alarm systems

Maintenance basics

Microsoft Office

Leadership

Teamwork

Budget awareness

Safety compliance

Problem solving

Confidentiality

Communication

Organization

Independent work

Multitasking

Pressure management

Education

High School diploma or equivalent

Valid Driver’s license

EPA certification

OSHA knowledge/training

5+ years maintenance experience

Experience managing a service team

Fair housing training

Tools

Yardi

Job description

Why Southern Land?

Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals—all in-house and working together every day to envision and create uniquely beautiful places.

Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals—all in-house and working together every day to envision and create uniquely beautiful places.

Position Summary

Southern Land Company, a national real estate development and construction firm, is seeking a full-time Service Manager to join our dynamic team at our Luxury Active Adults-Plus Flagship, in Franklin, TN, pre-leasing in 2026. Southern Land is offering an exciting opportunity for an individual who is passionate about providing world class customer service. The successful candidate must be well-versed in operating and maintaining building maintenance and mechanical facilities. The candidate will also be responsible for cultivating resident satisfaction, controlling expenses within budget parameters, developing employees, promoting teamwork and meeting goals in a fast-paced environment. Must be reliable and always present a positive and professional image. The salary range for this position is $85K - 90K, based on experience.

Astor Club & Residents at Westhaven is a luxury active adult community and private club located in historic Franklin, TN opening in 2027.

Primary Responsibilities

• Maintain resident request system; maintain accessible and accurate records for work orders and preventative maintenance, safety, repair/replacement of major equipment, utility cut-off, sewer clean-outs, and inventory of parts and supplies.
• Monitor and evaluate the physical condition of the community and correct unsafe conditions, install locks, parts, safety devices and make repairs as needed.
• Diagnose and perform maintenance/repairs on A/C and heating, electrical and plumbing systems, water and sewer lines, stairs, gates, fences, patios, railings, roofing, gutters, tile, carpet, flooring, fireplaces, ceiling fans, appliances, shutters, doors, cabinets, windows, gas and electric boilers, walls and ceilings, security system, pool area, tile, and other equipment as required.
• Operate community within budgeted guidelines.
• Supervise activities of capital expenditure including writing specifications for work to be done, obtaining competitive bids, and investigating qualifications of responding bidders.
• Assist in hiring staff and evaluating service employee performance.
• Assist in the preparation of annual budgets for operating and capital expenditures.
• Enforce safety policies and OSHA regulations. Stay current on all applicable building codes and safety standards, as required.
• Maintain and schedule 24-hour emergency coverage, alternating on-call requirement.
• Move appliances, equipment, and furniture as needed in accordance with generally accepted safety precautions.
• Perform routine preventative maintenance on equipment.
• Handle make-readies in a timely manner as directed by General Manager.
• Ensure adherence to uniform policy.
• Supervise all aspects of maintenance in the community, including staff, vendors, and contractors.

Skills/Knowledge/Experience

• Knowledge of HVAC and Plumbing
• Knowledge of energy mgmt. systems (EMS) or building automated system (BAS)
• Knowledge of lighting, power systems, and energy consumption
• Knowledge of communication and alarm systems
• Knowledge of basic interior and exterior building maintenance
• Strong working knowledge of Microsoft Office (Outlook, Word) with ability to type documents and maintain accurate records
• Strong leadership skills and attention to detail
• Solid teamwork skills with flexibility to adjust to changing project requirements and deadlines
• Ability to anticipate the maintenance needs of the property
• Ability to lift/move 25 lbs. regularly and 50 lbs. occasionally
• Possible exposure to changing weather conditions and chemical fumes
• Ability to analyze problems and develop solutions
• Ability to keep sensitive information highly confidential
• Excellent written and verbal communication skills.
• Strong organizational and interpersonal skills, and the ability to deal professionally with co-workers, residents, and vendors
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Ability to work independently, prioritize work, and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.

Education And Experience

• High School diploma or equivalent
• Valid Driver’s license
• 5+ years practical experience, verification of maintenance experience, and demonstrated skills
• Experience managing a service team
• Fair housing training
• EPA certification required for properties with A/C units, as well as pool operations, electrical and universal certification
• Knowledge of OSHA requirements

Preferred Qualifications

• Yardi experience preferred

Company Overview

Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.

We Have…

• A strong brand recognized for quality, performance, and artistry
• Guiding principles of creativity and innovation
• An open mind for new ideas and creative methods
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences and perspectives.

Southern Land Company offers a competitive benefits package, including 401k and paid time off.

Southern Land Company is a Drug Free Workplace.

For more information, please visit our website at www.southernland.com.

The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

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