Concierge (On-Call)

Mary’s Woods; Lake Oswego (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free TriMet Pass

Medical, Dental, Vision, Life, and LTD

403(b) Retirement Plan with 5% match

PTO – 16 days per year

7 Paid Holidays

Scholarship & Tuition Assistance

Fitness Center, Pool & Sauna

Complimentary Meal per shift

Job summary

Mary’s Woods is a non-profit senior living community in Lake Oswego, OR seeking a Concierge. This on-call role blends administrative tasks, customer interaction, and resident engagement to ensure residents feel valued, safe, and connected.

You’ll greet guests, handle calls, assist residents with digital resources, and support operations across departments. Ideal candidates have strong communication and hospitality experience, proficiency with Microsoft Office, and the ability to work

Qualifications

• High school diploma or GED.
• Minimum 3 years in customer service/hospitality in a Concierge role.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Proficient in internet browsers and Windows systems.

Responsibilities

• Greet guests professionally and manage front desk interactions.
• Answer phone lines and transfer calls appropriately.
• Log and monitor prescription packages from local pharmacies.
• Sort and distribute mail and packages.
• Keep desk and entry area clean and organized.
• Coordinate transportation and event requests.
• Place work orders for residents, family, or staff.
• Assist residents with digital resources and the resident portal.
• Book guest suite reservations and provide confirmations.
• Provide general services like copies, directions.

Skills

Customer service

Hospitality

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Windows OS

Internet browsers

Job description

Mary's Woods is looking for a Concierge with exceptional communication and customer service skills to support our Resident Services department. As the first person to greet individuals into our community, a friendly and welcoming presence is essential. The Concierge blends administrative responsibilities, customer interaction, and community engagement to ensure residents feel valued, safe, and connected. You must be able to relate positively and favorably to staff, residents, and families, and enjoy working on a team. This is an on-call position working as needed for shift coverage.

Mary's Woods is a non-profit senior living community founded in 2001. We offer independent living, assisted living, memory care and residential care in a park-like setting on 40 acres in Lake Oswego. We pride ourselves on our rich heritage, spirit of caring and welcoming culture. We are seeking passionate team members to join us in fulfilling our mission and values.

Below are some of the core responsibilities, experience, and skills needed to be successful:

• Efficiently manages multiple phone lines and transfers calls to the appropriate person.
• Ensures all guests are properly acknowledged and greeted professionally, speaking clearly with a smile.
• Accepts, logs, and monitors prescription packages delivered by local pharmacies, and initial the log sheet when medications are distributed to residents.
• Sorts and distributes mail and packages as needed for residents and departments.
• Responsible for keeping the desk and entry area clean, disinfected when needed, and organized at all times.
• Receives transportation and event requests and routes them to appropriate departments.
• Places work orders when needed for residents, family, or staff when requested.
• Multitasks efficiently to complete special projects and tasks assigned by the Manager while prioritizing phone calls and assisting walk-up visitors.
• Must be willing and eager to learn new technology and help move processes to digital format.
• Is willing to learn the navigational techniques required by Mary’s Woods’ resident portal and be able to assist residents in tasks using a variety of digital resources.
• Books guest suite reservations and provide confirmations.
• Provides services for residents, including making copies, answering questions, and giving directions.

Education And Experience Required

• Education or experience equivalent to the completion of a high school diploma or GED.
• Minimum three (3) years of experience in a customer service and/or hospitality in a Concierge role.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Proficient in internet-based web browsers and Windows systems.

Employee Benefits

• Free Employee TriMet Pass
• Medical, Dental, Vision, Life, Disability and Flexible Spending Account first of the month after hire (working 30+ hours per week)
• Employee Assistance Program
• 403(b) Retirement Plan with 5% match
• Paid Time Off – Accruals start at 16 PTO days per year
• 7 Paid Holidays
• Scholarship & Tuition Assistance Program
• Access to Fitness Center, Pool & Sauna
• Complimentary Meal each Shift

Pay:

From $20.00 per hour

Schedule:

Any shift coverage any day of the week from 9:00 am to 5:30 pm or 5:00 pm to 8:00 pm

Working at Mary's Woods in any capacity means you're supporting an organization with a mission rooted in the core values of respect, compassion, excellence, stewardship and justice. We are committed to hospitality in every sense of the word -- priding ourselves on providing exceptional care to residents, opportunities for our employees and neighborliness to our surrounding community.