Concierge of Fun & Guest Experiences

DTFT Pigeon Forge, LLC.; Pigeon Forge (TN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Flexible schedules

Arcade access

Team atmosphere

FACE culture

Job summary

Downtown Flavortown in Pigeon Forge is seeking a high-energy Concierge to welcome guests, manage reservations and waitlists, and guide visitors through an energetic arcade and dining experience. You will keep the front area inviting, assist families in planning their day, and help create unforgettable moments with a can-do attitude.

Strong communication and teamwork are essential for success. Must be 18+ with at least 6 months in a fast-paced guest-facing role, and comfortable working in a

Qualifications

• 18+ with at least 6 months of experience in a fast-paced guest-facing role.
• Ability to stand for long periods and maintain a friendly demeanor.
• Strong communication and problem-solving skills.
• Comfort with computers and basic tech environments.

Responsibilities

• Greet guests with energy and a positive attitude.
• Assist with reservations and waitlists to get the party started.
• Act as a Flavortown guide for guests and families.
• Keep the welcome area clean, upbeat, and inviting.
• Help create memorable moments for guests.
• Handle guest issues with patience and courtesy.
• Have fun and help others enjoy their experience.

Skills

Customer service

Guest-facing

Reservations

Waitlist management

Problem solving

Tech-savvy

Team player

Tools

POS systems

Job description

Downtown Flavortown in Pigeon Forge is seeking a high-energy Concierge to welcome guests, manage reservations and waitlists, and guide visitors through an energetic arcade and dining experience. You will keep the front area inviting, assist families in planning their day, and help create unforgettable moments with a can-do attitude.

Strong communication and teamwork are essential for success. Must be 18+ with at least 6 months in a fast-paced guest-facing role, and comfortable working in a