Concierge - $17/hr

DTFT Pigeon Forge, LLC.; Pigeon Forge (TN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Flexible schedules

Arcade access

Team atmosphere

FACE culture

Job summary

Downtown Flavortown in Pigeon Forge is seeking a high-energy Concierge to welcome guests, manage reservations and waitlists, and guide visitors through an energetic arcade and dining experience. You will keep the front area inviting, assist families in planning their day, and help create unforgettable moments with a can-do attitude.

Strong communication and teamwork are essential for success. Must be 18+ with at least 6 months in a fast-paced guest-facing role, and comfortable working in a

Qualifications

• 18+ with at least 6 months of experience in a fast-paced guest-facing role.
• Ability to stand for long periods and maintain a friendly demeanor.
• Strong communication and problem-solving skills.
• Comfort with computers and basic tech environments.

Responsibilities

• Greet guests with energy and a positive attitude.
• Assist with reservations and waitlists to get the party started.
• Act as a Flavortown guide for guests and families.
• Keep the welcome area clean, upbeat, and inviting.
• Help create memorable moments for guests.
• Handle guest issues with patience and courtesy.
• Have fun and help others enjoy their experience.

Skills

Customer service

Guest-facing

Reservations

Waitlist management

Problem solving

Tech-savvy

Team player

Tools

POS systems

Job description

2655 Teaster Ln
Suite #100
Pigeon Forge, TN 37863, USA

Description

Be the Flavor Behind the Fun! Join Us as a Concierge at Downtown Flavortown

Hey there, high-energy people lovers! Are you the kind of person who loves being the first to say “Howdy!” and the last to wave goodbye? Do you light up a room (or arcade) just by walking in? Then we want YOU to join the wild, whimsical world of Downtown Flavortown as our next Concierge of Fun!

At Downtown Flavortown, we serve up more than food and games—we serve up experiences! We’re talkin’ larger-than-life eats, next-level arcade action, and vibes that are always off the charts. But every great guest experience starts at the front... with YOU.

What You’ll Do (Besides Being Awesome):

• Be the welcoming face of Flavortown—greet guests with big smiles and bigger energy.
• Help families and friends get the party started with reservations and waitlist info.
• Be a Flavortown tour guide—know the answers, or know who to ask!
• Keep our welcome area clean, upbeat, and inviting (like your personality).
• Help create those "we’re never gonna forget this day!" moments.
• Handle guest challenges with patience, courtesy, and cool-headed confidence.
• Most importantly: Have FUN and help others do the same!

You’ll Fit Right In If You:

• Bring good vibes, fast feet, and a friendly face to every shift.
• Love talking to people and helping families have unforgettable days.
• Are 18+ with at least 6 months of experience in a fast-paced guest-facing role.
• Can stand on your feet, smile, and solve problems all at the same time.
• Know your way around a computer and a high-energy environment.
• Thrive on team spirit, positivity, and maybe a little bit of organized chaos.

Perks of Rolling With Us:

• Work in the middle of the action—arcade games, giant eats, and Guy Fieri flair.
• Flexible schedules (weekends and holidays included—we get the party poppin’ when others are off!).
• An amazing team that feels more like a family.
• Real opportunities to grow with a company that believes in Faith, Attitude, Consistency, and Excellence (FACE).

Ready to help guests dive into Flavortown? Bring the friendliness, the fun, and the flavor—we’ll bring the rest.

Downtown Flavortown: Where Flavor Meets Fun.

We are proud to be an Equal Opportunity Employer and participate in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.