Concierge, Nursing

Cuyahoga Community College; Cleveland (OH); Hybrid; USD 41,000 - 45,000; Full time

Job summary

Cuyahoga Community College is seeking a Full-Time Support Staff member to provide direct customer service at the Nursing School concierges desk. The role requires welcoming guests, handling inquiries, and performing administrative tasks to support staff and nursing ceremonies.

The ideal candidate will have a high school diploma, at least three years of customer service experience, and strong communication and problem-solving skills. This position is on-site in Ohio with standard business hours.

Qualifications

• High School Diploma or equivalent.
• Minimum of three years of experience in a customer service oriented role.
• Ability to make sound decisions affecting a work unit or team.
• Experience using diverse problem solving methods in varied situations.

Responsibilities

• Welcomes and acknowledges all guests, visitors, students & vendors according to College standards; anticipates and addresses service needs.
• Responds to inquiries on behalf of the School of Nursing utilizing customer focused interpersonal skills, and assists as required.
• Checks email and voicemail boxes and responds appropriately.
• Effectively handles all inbound and outbound phone calls in a pleasant, customer-service oriented manner.
• Ensures Concierge desk and lobby area appears neat and professional, and is fully stocked with information including College maps, brochures and event literature.
• Provides administrative support to supervisor.
• Attends all College meetings as assigned.
• Serves as the main administrative support to nursing pinning ceremonies.
• Performs other duties as assigned.

Skills

Customer service basics

Communication skills

Time management

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Ad Astra scheduling

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

SharePoint

Job description

Job Description:

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: M-F, 8:30am-5pm

Number of Openings: 1

SUMMARY

Providesdirect customer service to all guests, visitors, students, faculty, staff andvendors to the Nursing.

ESSENTIALFUNCTIONS

• Welcomes and acknowledge all guests, visitors, students & vendors according to College standards; anticipates and addresses service needs
• Responds to inquiries on behalf of the School of Nursing utilizing customer focused interpersonal skills, and assists as required
• Checks email and voicemail boxes and responds appropriately.
• Effectively handles all inbound and outbound phone calls in a pleasant, customer-service oriented manner
• Ensures Concierge desk and lobby area appears neat and professional, and is fully stocked with information including College maps, brochures and event literature
• Provides administrative support to supervisor
• Attends all College meetings as assigned
• Serves as the mainadministrative support to nursing pinning ceremonies.
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING

• High School Diploma (or equivalent)
• Minimum of three years of experience in a customer service oriented role
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

KNOWLEDGE,SKILLS and ABILITIES

• Possess basic knowledge of customer service concepts, practices and procedures with the ability to use in varied situations
• Demonstrated experience requiring diverse problem-solving methods in a variety of situations
• Ability to communicate clearly and effectively to small or large groups
• Possess strong organizational and time-management skills
• Possess excellent written, verbal and interpersonal communication skills
• Ability to foster a team environment and work collaboratively
• Ability to research and analyze issues and develop solutions
• Ability to work accurately with great attention to detail
• Demonstrated basic proficiency with Ad Astra or equivalent room scheduling program
• Demonstrated basic proficiency with Microsoft Outlook, Word, Excel, PowerPoint and SharePoint
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possess sensitivity to appropriately respond to the needs of students and the community

COMPETENCIES

CRITICALCOMPETENCIES

• Service Focus
• Communication
• Quality of Work

VERYIMPORTANT COMPETENCIES

IMPORTANTCOMPETENCIES

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
• Must be able to lift 25 lbs.

Target Starting Salary Range: $40,814 to$45,000
The final offer for the successful candidate is targeted to fall within this range, but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.