Enrollment Services Representative

Cuyahoga Community College; Highland Hills (OH); On-site; USD 42,000 - 51,000; Full time

Job summary

Cuyahoga Community College seeks an enrollment services assistant to support admissions, registration, cashiering, financial aid, and general information inquiries.

The role emphasizes accuracy, customer service, and teamwork across in-person and online channels.

Qualifications

• Associate degree required.
• Two (2) years of equivalent full-time clerical experience in an office environment.
• One (1) year of equivalent full-time experience in student services in an educational setting.
• Experience with an integrated student software system.
• Sklls with keyboarding, basic grammar and math, MS Word and MS Excel.

Responsibilities

• Assists in processing academic records.
• Greets visitors and responds to inquiries from students, provides information, referrals, and schedules appointments.
• Assists current and prospective students with information inquiries and registration processing, both in-person, online and over the telephone.
• Assists students with completing necessary forms; validates forms for accuracy; process as required.
• Accesses, inputs, and retrieves data from Banner and other data systems.
• Maintains files and records; updates electronic files using scanning technology.
• Accepts, checks completeness and accuracy, processes, and updates student information in college databases and systems.
• Answers questions and assists with FAFSA completion and explains disbursement procedures.
• Provides scholarship and student loan information.
• Answers questions regarding Standards of Academic Progress status.
• Receives Emergency Funds requests.
• Reviews High School/GED/Ability-To-Benefit documents and updates system accordingly.
• Accepts Selective Service Information.
• Informs student of academic status and handles readmission appeals.
• Processes registration payments, services payments, fines and held items.
• Rotates between in-person and electronic customer service.
• Reconciles Banner sessions and prepares bank deposits.
• Processes My Tri-C Card requests and related transactions.
• Answers questions about student accounts, transactions, and collections.
• Adheres to laws and college policies; anticipates customer needs.
• Performs other duties as assigned.

Skills

Keyboarding

MS Word

MS Excel

Grammar

Math

Sally Mae

Bosscars

Blackboard

Education

Associate Degree

Bachelor's Degree (preferred)

Job description

SUMMARY

Providesfirst-level enrollment services support in the following areas: admissions,registration, cashiering/payment of student fees, financial aid, scholarshipsand responds to requests for general information with a commitment to studentcustomer satisfaction, quality and accuracy. Performs related enrollment service functions that support officeoperations. Provides appropriatereferrals to other service areas and provides telephone and on-line servicesupport for the campus and the college.

DUTIESAND RESPONSIBILITIES

• Assists in processing academic records
• Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate
• Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone
• Assists students with completing necessary forms; validates forms for accuracy; process as required
• Accesses, inputs, and retrieves data from BANNER and other data systems.
• Maintains files and records; utilizes scanning technology to update electronic files.
• Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems
• Answers questions and assist with Financial Assistance application (FAFSA) completion, explains the funds disbursement procedures, reviews the student's tracking and award status
• Provides scholarship and student loan information
• Answers questions regarding status of Standards of Academic Progress
• Receives Emergency Funds requests
• Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly
• Accepts Selective Service Information
• Informs student of academic status and accepts appeal for readmission
• Processes registration payments, payment for services, sales, fines and items to be held for safe keeping
• Rotates between in person and electronic customer service duties
• Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits
• Processes My Tri-C Card requests, authorization forms, and transactions related to the card program
• Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.
• Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
• Performs other related duties as assigned

QUALIFICATIONS

REQUIRED

• Associate Degree
• Two (2) years of equivalent full-time clerical experience in an office environment.
• One (1) year of equivalent full-time experience in student services in an educational setting.
• Experience with an integrated student software system
• Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard level spreadsheet applications (MS Excel)
• Ability to understand and utilize Third Party software for student transactions, i.e., Sally Mae, Bosscars, BlackBoard
• Ability to exercise good judgment and discretion in the performance of regular work.
• Excellent written, verbal and interpersonal communication skills
• Excellent student customer service skills and proven ability to develop and sustain productive customer relationships.
• Ability to be professional in interaction with internal and external customers at all times in person, online and over the telephone.
• Ability to perform detailed work with a high degree of accuracy and attention to detail
• Ability to handle multiple tasks and effectively prioritize work.
• Sensitivity to appropriately respond to the needs of the community.

PREFERRED

• Bachelor's Degree
• Five years direct student services work experience at a higher education institution
• Knowledge and experience with Banner student information and related student transaction systems

WORKENVIRONMENT/ PHYSICAL DEMANDS:

Mustbe able to occasionally lift up to 25 pounds unassisted. Must be able toregularly stand, walk, sit, use hands to finger, handle or feel; reach withhands and arms; and stoop, kneel, crouch. Must be able to frequently talk orhear. Must be able to work in a fast-paced environment with a moderate noiselevel.
Disclaimer:This description Is a general statement of required major duties andresponsibilities performed on a regular and continuous basis. It does notexclude other duties as assigned and does not prescribe or restrict the tasksthat may be assigned.

This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 07. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Target Hiring Rate: Minimum salary $46,566/annually

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.