Concierge Manager

Carmel Realty Company; Carmel-by-the-Sea (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Carmel Realty Company is seeking a polished Concierge Manager to join our Estate Management team in Carmel, California. This role focuses on delivering exceptional concierge services and personalized experiences for private estate owners and vacation clients.

The ideal candidate is proactive, detail-oriented, and passionate about hospitality, capable of coordinating services, managing multiple priorities, and working closely with the Associate Director of Concierge Services to support daily

Qualifications

• Experience in luxury hospitality or concierge preferred.
• Excellent communication and organizational skills.
• Ability to handle multiple priorities with discretion.
• Proficiency with office software.

Responsibilities

• Coordinate personalized concierge services, including reservations, transportation, shopping, dining, and special experiences.
• Assist with grocery shopping, floral arrangements, dry cleaning, deliveries, and other client requests.
• Maintain household and pantry inventories, coordinate restocking, and manage special orders.
• Assist with planning, coordinating, executing private events and client experiences.
• Maintain a database of client preferences, birthdays, anniversaries, and other important details.
• Review and reconcile concierge billing entries and assist with preparing invoices for services and special events.

Skills

Customer service

Communication

Organization

Time management

Hospitality

Event planning

Vendor relations

Discretion

Tools

Microsoft Office

Google Workspace

Job description

Reports to: Associate Director of Concierge Services

Location: Carmel, California

Position Overview

Carmel Realty Company is seeking an organized, personable, and detail-oriented Concierge Manager to join our Estate Management team.

This role focuses on providing exceptional concierge services and personalized experiences for private estate owners and vacation clientele. The ideal candidate is proactive, resourceful, and passionate about hospitality, with the ability to anticipate client needs, coordinate services, and manage multiple priorities.

Working closely with the Associate Director of Concierge Services, the Concierge Manager will support daily concierge operations, special events, client relationships, and the continued development of our concierge offerings.

Key Responsibilities

• Coordinate personalized concierge services, including reservations, transportation, shopping, dining, and special experiences.
• Assist with grocery shopping, floral arrangements, dry cleaning, deliveries, and other client requests.
• Maintain household and pantry inventories, coordinate restocking, and manage special orders.
• Assist with planning, coordinating, executing private events and client experiences.
• Maintain a database of client preferences, birthdays, anniversaries, and other important details

Administrative & Operational Support

• Review and reconcile concierge billing entries and assist with preparing invoices for services and special events.
• Maintain organized records of client requests, vendor contacts, and service details.
• Oversee day-to-day office operations, including ordering supplies, managing office inventory, and supporting general office organization.
• Assist with improving departmental procedures, service quality, and operational efficiency.

Vendor & Community Relations

• Build and maintain relationships with local businesses, service providers, and hospitality professionals.
• Source and develop a network of trusted concierge vendors, including private chefs, pet sitters, massage therapists, and other specialty service providers.
• Identify new services and community partnerships that enhance client experience and expand concierge offerings.

Qualifications

• Previous experience in luxury hospitality, concierge services, event planning, property management, or a related field preferred.
• Excellent communication, organizational, and time-management skills.
• Strong attention to detail and ability to manage multiple priorities.
• Professional, personable demeanor with a client-first approach.
• Ability to exercise discretion and maintain client confidentiality.
• Proficiency in Microsoft Office, Google Workspace, and the ability to learn new systems.
• Flexibility to assist with occasional evening or weekend events as needed.
• 2-3 years of experience in high end customer service required

What We're Looking For

We are looking for a dependable, enthusiastic problem-solver who enjoys creating exceptional experiences and building meaningful relationships.

The ideal candidate is equally comfortable coordinating thoughtful details behind the scenes, working directly with clients, and collaborating with vendors and team members to deliver the elevated level of hospitality that defines Carmel Realty Company.