Concierge Manager

Capitol Concierge Inc.; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Company-paid life insurance

Comprehensive healthcare (Medical, & D

HRA Card

Voluntary benefits (short/long-term)

Flexible Spending Account

Education Assistance Program

401(k) retirement plan

Sick leave

Job summary

Capitol Concierge Inc. is seeking a proactive Concierge Manager in Washington, DC to lead a team of full‑time, part‑time, and on‑call concierges. You will coach staff, resolve resident and tenant concerns, and ensure smooth operations for residents, tenants, and property management teams.

You will oversee shifts, schedule staff, and maintain a polished front desk. The role requires leadership, strong communication, and a commitment to exemplary service in a residential setting.

Qualifications

• Bachelor’s degree in Hospitality, Business Management, or related field preferred.
• 3+ years of management experience in hospitality, retail, or customer service.

Responsibilities

• Supervise and manage a team of concierges, ensuring top‑notch customer service.
• Train, mentor, and develop staff with ongoing coaching.
• Assist concierges in resolving resident and tenant concerns.
• Act as a concierge when needed, including logging packages and answering calls.
• Ensure proper shift coverage, create monthly staff schedules, and lead meetings.
• Maintain a clean, organized front desk and common areas.
• Monitor and enforce concierge policies and procedures.
• Keep training up to date for new and existing team members.
• Communicate policy changes to the team.
• Respond to property management requests and resolve issues promptly.

Skills

Leadership

Team-building

Communication

Problem-solving

Organizational skills

Customer service

Computer literacy

Multilingual (plus)

Education

Bachelor's degree in Hospitality or Business Management

Tools

BuildingLink

KeyTrack

Microsoft Office

Job description

Now Hiring: Concierge Manager

Are you a natural leader with a passion for delivering exceptional customer service? Do you thrive in a fast‑paced environment and enjoy mentoring a team? We are seeking a Concierge Manager to oversee a team of concierges, ensuring top‑tier service for residents, tenants, and property management teams.

About The Role

As a Concierge Manager, you will lead and support a team of full‑time, part‑time, and on‑call concierges. Your role is critical in fostering a culture of excellence, ensuring smooth operations, and providing hands‑on support when needed. You will coach and mentor team members, assist with resolving property‑related issues, and oversee the day‑to‑day responsibilities of the concierge team to ensure a seamless resident and guest experience.

What You’ll Do

• Supervise and manage a team of concierges, ensuring top‑notch customer service.
• Train, mentor, and develop staff, providing ongoing coaching and support.
• Assist concierges in resolving resident and tenant concerns.
• Act as a concierge when needed, including logging packages, answering calls, and assisting residents and property management.
• Ensure proper shift coverage, create monthly staff schedules, and facilitate team meetings.
• Maintain a clean and organized front desk and common areas.
• Monitor and enforce concierge policies and procedures.
• Keep training up to date for both new and existing team members.
• Communicate policy and procedure changes to the team.
• Respond promptly to property management requests and ensure timely issue resolution.

What We’re Looking For

Education & Experience

• Bachelor’s degree in Hospitality, Business Management, or a related field preferred.
• 3+ years of management experience in hospitality, retail, or customer service.

Skills & Qualities

• Strong leadership and team‑building abilities.
• Excellent communication, organizational, and problem‑solving skills.
• Ability to interact professionally with high‑profile residents, tenants, and clients.
• High attention to detail and a proactive approach to service.
• Strong computer literacy, including Microsoft Office Suite.
• Familiarity with BuildingLink, KeyTrack, or similar property management software is a plus.
• Multilingual skills are a plus.

Our Values

• Integrity: Doing the right thing, even when no one is watching.
• Loyalty: Commitment to the team and company.
• Passion for Service: Joyfully assisting others.
• Accountability: Taking responsibility for actions and performance.
• Transparency: Open and honest communication.
• Excellence: Going above and beyond, 100% of the time.

Work Environment & Physical Demands

• Residential building environment.
• Frequent sitting, standing, walking, and computer use.
• Ability to lift up to 15 lbs.

Dress Code: (Polished, pressed, clean cut)

Concierges must wear a Black Suit, White Collared/Button up shirt, Conservative necktie and dress shoes.

What We Offer

We believe in taking care of our team members. Full‑time employees enjoy:

• Paid Time Off (PTO) for vacation, personal, and sick leave.
• Company‑paid life insurance ($35K for Concierges, $50K for management).
• Comprehensive healthcare (Medical, Dental, and Vision) with a 100% employer‑paid option.
• HRA Clarity Card ($250 company‑paid with medical enrollment).
• Voluntary benefits (Short‑term & Long‑term disability, supplemental life insurance).
• Flexible Spending Account.
• Education Assistance Program.
• 401(k) retirement plan.

Part‑time employees also receive:

• Sick leave.
• 401(k) retirement plan.

Equal Opportunity Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.