Concierge Manager

MapleClass Education; Akron (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

MapleClass Education is seeking a Concierge Manager in Akron to oversee the concierge team and ensure exceptional guest service.

The role requires leadership, strong communication, and a confirmed hospitality degree. Fluency in English is essential to coordinate with multiple departments and maintain high service standards in a diverse hotel environment.

Qualifications

• Experience in hotel concierge role.
• Strong leadership and communication skills.
• Fluent in English.

Responsibilities

• Oversee daily operations of the concierge team.
• Manage and mentor staff to ensure exceptional guest service.
• Coordinate with other departments to enhance guest experience.
• Maintain high professional standards in a diverse environment.

Skills

Leadership

Guest service

Communication

Team management

Education

Hospitality degree

Job description

Concierge Manager
The Concierge Manager will oversee the daily operations of the concierge team at our luxury hotel in Akron. They will be responsible for managing a team of concierge staff, ensuring exceptional guest service, and coordinating with other departments to enhance the overall guest experience. The ideal candidate will have previous experience in a hotel concierge role, strong leadership skills, and excellent communication abilities. They must also be fluent in English and have a degree in hospitality or a related field. This is an excellent opportunity for an Indian national with a passion for hospitality and a desire to work in a dynamic and diverse team environment.