Concierge Lead, Guest Services

Tailored Management; United States; On-site; USD 88,000 - 118,000; Full time

Job summary

Tailored Management is seeking a Concierge Lead to join the VIP Guest Services team. The role manages end-to-end trip planning for a select group of high-profile guests, creating customized, once-in-a-lifetime experiences.

Responsibilities include designing itineraries, sourcing luxury accommodations and services, leading a team of Concierge Specialists, coordinating with vendors, and ensuring discreet, exceptional service while meeting sales and service goals.

Qualifications

• 10+ years of luxury travel experience preferred.
• Experience designing tailor-made or bespoke itineraries.
• Experience with small-group and private travel.
• Team management experience preferred (5+ years).
• Strong communication, organizational, and negotiation skills.
• Ability to work in a fast-paced, flexible environment; weekends possible.

Responsibilities

• Research, design, and create customized travel experiences for VIP guests.
• Source luxury homes, accommodations, experiences, and services.
• Lead and coach a team of Concierge Specialists.
• Coordinate with guests, travel coordinators, luxury homeowners, realtors, and travel suppliers.
• Manage trip arrangements from inquiry to booking and post-trip follow-up.
• Negotiate rates and maintain guest budgets while meeting goals.

Skills

Luxury travel

Custom itineraries

Team leadership

Client relationship

Sales & negotiation

Communication skills

Organization & multitasking

Education

BA/BS in Business Administration, Hospitality, Tourism, or related field

Job description

Job Title: Concierge Lead, Guest Services

Duration: 12+month contract (with possible extension)

Hours: 40 hours/week Hours: 8 hours/day

Start Date: Targeting Sep 2026

Pay Rate: $75/hr. on W2

Job Description:

We are seeking a passionate and experienced Concierge Lead to join the VIP Guest Services team. The Concierge Lead will manage the end-to-end trip planning process for a select group of high-profile guests, creating highly customized, once-in-a-lifetime travel experiences.

Responsibilities:

• Research, design, and create customized small-group and private travel experiences.
• Source luxury homes, accommodations, experiences, and travel services.
• Lead, coach, and inspire a team of Concierge Specialists.
• Build trusted relationships with VIP guests and understand their personal travel preferences.
• Create bespoke itineraries aligned with guest expectations and company goals.
• Manage trip arrangements from initial inquiry through booking, travel, and post-trip follow-up.
• Coordinate with guests, travel coordinators, luxury homeowners, realtors, and travel suppliers.
• Provide personalized, discreet, and confidential guest services.
• Handle last-minute changes, travel issues, and emergencies.
• Establish relationships with luxury travel and experience vendors.
• Negotiate favourable rates, services, and amenities while maintaining guest budgets.
• Meet or exceed sales and service performance goals.

Qualifications:

• 10+ years of luxury travel experience preferred.
• Proven experience designing and selling tailor-made or bespoke itineraries.
• Experience with small-group and private travel.
• Experience working with discerning or high-profile clientele.
• 5+ years of team management experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational, prioritization, multitasking, and follow-up skills.
• Strong sales, relationship management, and negotiation abilities.
• Professional demeanor, maturity, and strong business acumen.
• Ability to work in a fast-paced and flexible environment.
• Ability to work flexible schedules, including weekends.
• BA/BS in Business Administration, Hospitality, Tourism, or a related field preferred.