Concierge, Jackson Hole

Exclusive Resorts LLC.; Jackson (WY); On-site; USD 42,000 - 62,000; Full time

Job summary

Exclusive Resorts LLC. seeks a Concierge to plan itineraries, arrange reservations, and deliver personalized service to members.

You will coordinate pre-arrival requests, visit residences for readiness, and guide members on local attractions with a focus on exceptional guest experiences. Requirements include 2+ years in luxury hospitality or customer service, strong MS Office skills, and a positive, adaptable attitude within a fast-paced resort environment.

Qualifications

• College degree preferred; luxury hotel or high-end service experience valued.
• Two years’ experience in luxury hospitality and in customer service is preferred.
• Exceptional guest recovery skills and a positive attitude are required.
• Willingness to participate in a learning environment and adapt to new software.
• Strong time management and organizational skills are essential.

Responsibilities

• Plan itinerary and reservations for arriving members.
• Respond to member and company communications within 24 hours.
• Coordinate pre-arrival grocery requests and site deliveries.
• Visit residences before arrival to ensure readiness per resort rules.
• Provide residence orientation and services information to members.
• Deliver professional service for property use and local attractions.
• Coordinate and manage member-requested Special Events.
• Conduct tours of units for prospective members.
• Maintain housekeeping standards per Exclusive Resorts policies.

Skills

Guest service

Organization

MS Office

Learning mindset

Dependable

Education

College Degree preferred

Tools

MS Office Suite

Job description

The Exclusive Resorts Concierge is responsible to be the service provider for Exclusive Resorts members by communicating with members to make all pre-arrival arrangements, conducting internal and external correspondence with members, and establishing and managing numerous relationships with suppliers such as activity companies, restaurants, and transportation companies.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Plan itinerary/activities and reservations in advance for all arriving members.
• Respond to communication from members, the Company, and its affiliates, within 24 hours of delivery
• Handle and facilitate pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met.
• Before every guest’s arrival, the Concierge will visit the residence and ensure everything is in condition according to the rules and regulations of Exclusive Resorts.
• Provide orientation to the residence(s) and services for members upon arrival at residence(s).
• Provide professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions.
• Manage and coordinate Special Events for member requested Special Events.
• Conduct tours of units as a representative of Exclusive Resorts for prospective members.
• Ensure all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts.

QUALIFICATIONS:

• College Degree preferred.
• Minimum of two years’ experience in a luxury hotel preferred.
• Minimum of two years’ experience in customer service.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly adapt to effectively using new software products.
• Must be dependable and available to work within the resort on weekends, nights, and/or holidays based on business demands.

Physical Requirements:

Must be able to bend, stoop, squat, and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.