Concierge, Jackson Hole

Exclusive Resorts Llc; Wyoming; On-site; USD 50,000 - 53,000; Full time

Job summary

The Exclusive Resorts Concierge is the service provider for Exclusive Resorts members, coordinating all pre-arrival arrangements and managing relationships with activity providers, restaurants, and transportation companies.

They plan itineraries, respond within 24 hours, handle pre-arrival grocery requests, visit residences before arrivals, and provide orientation and premium service to members in a luxury resort setting.

Qualifications

• College degree preferred.
• Minimum of two years’ experience in a luxury hotel preferred.
• Minimum of two years’ experience in customer service.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational and time management skills.
• Must be able to quickly adapt to effectively using new software products.

Responsibilities

• Plan itinerary/activities and reservations in advance for all arriving members.
• Respond to communication from members, the Company, and its affiliates, within 24 hours of delivery
• Handle and facilitate pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met.
• Before every guest’s arrival, the Concierge will visit the residence and ensure everything is in condition according to the rules and regulations of Exclusive Resorts.
• Provide orientation to the residence(s) and services for members upon arrival at residence(s).
• Provide professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions.
• Manage and coordinate Special Events for member requested Special Events.
• Conduct tours of units as a representative of Exclusive Resorts for prospective members.
• Ensure all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts.

Skills

Customer service

Organization

Time management

Interpersonal skills

Education

College degree preferred

Tools

MS Office

Job description

Salary Range: $50,000.00 To $53,000.00 Annually

JOB SUMMARY

The Exclusive Resorts Concierge is responsible to be the service provider for Exclusive Resorts members by communicating with members to make all pre-arrival arrangements, conducting internal and external correspondence with members, and establishing and managing numerous relationships with suppliers such as activity companies, restaurants, and transportation companies.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Plan itinerary/activities and reservations in advance for all arriving members.
• Respond to communication from members, the Company, and its affiliates, within 24 hours of delivery
• Handle and facilitate pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met.
• Before every guest’s arrival, the Concierge will visit the residence and ensure everything is in condition according to the rules and regulations of Exclusive Resorts.
• Provide orientation to the residence(s) and services for members upon arrival at residence(s).
• Provide professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions.
• Manage and coordinate Special Events for member requested Special Events.
• Conduct tours of units as a representative of Exclusive Resorts for prospective members.
• Ensure all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts.

QUALIFICATIONS

• College Degree preferred.
• Minimum of two years’ experience in a luxury hotel preferred.
• Minimum of two years’ experience in customer service.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly adapt to effectively using new software products.
• Must be dependable and available to work within the resort on weekends, nights, and/or holidays based on business demands.

Physical Requirements

Must be able to bend, stoop, squat, and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.