Concierge/Hospitality Aide

Vierra Communities; Arlington (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

7 Holidays

Generous PTO

Medical, Dental and Vision

Company Paid Life & AD&D Insurance

Voluntary Life & AD&D Insurance

Voluntary LTD Insurance

401(k) with match

Tuition Reimbursement

Referral Bonus Program

Job summary

Admiral Nursing & Rehab, a Vierra Communities property, is seeking a Concierge to greet residents and families, coordinate tours and provide information on services and resources. The role requires strong customer service skills and teamwork with nurses and social workers.

The position involves assisting with dining, activities, and daily tasks, plus supporting transport to dialysis when needed. A competitive benefits package is offered.

Qualifications

• High school diploma or equivalent.
• 1–2 years in medical office or customer service.
• Proficiency in Microsoft Office and EMR systems.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of medical terminology and insurance processes (preferred).
• Ability to pass background checks and references checks.
• 1 year of experience in retirement living, nursing homes, or adult day care preferred.

Responsibilities

• Greet residents and families, provide facility tours and answer questions.
• Serve as primary contact for residents, sharing information about services, activities and local resources.
• Coordinate appointments with doctors, therapists and specialists.

Skills

Excellent communication

Organizational multitasking

Customer service mindset

Education

High school diploma

Tools

Microsoft Office

EMR systems

Job description

Concierge/Hospitality Aide

Full Time Arlington, VA, US

Position: Concierge - Skilled Nursing Facility
Job Type: FT - ALL SHIFTS

Admiral Nursing & Rehab, a Vierra Communities property, is a family-owned and operated community that provides a truly unique health & rehabilitation experience. We have a close-knit staff that will do anything to create the best community and experience for our residents.

As the Concierge, you are one of the first impressions for all our visitors at Admiral Nursing & Rehab. Your warm and welcoming disposition play a very important role in providing residents, families and visitors with excellent customer service.

Admiral Nursing & Rehab offers competitive pay commensurate with experience, a comprehensive benefits package and a positive work environment with a team that is committed to growth and providing excellent customer service to everyone, including our colleagues!

MAJOR DUTIES & RESPONSIBILITIES:

• Greet new residents and their families, providing tours of the facility and answering any questions they may have.
• Serve as a primary point of contact for residents and their families, ensuing they have access to information about facility services, activities, and local resources.
• Coordinate appointments for residents with various healthcare professionals, including doctors, therapists, and specialists.
• Assists with dining, entertainment, and other activities, ensuring residents have a smooth and enjoyable experience.
• Assist resident with daily tasks.
• Assist with resident transport to and from dialysis.
• Address resident concerns and requests in a timely and efficient manner, ensuring their needs are met.
• Maintain a high level of professionalism and customer service, representing the facility in a positive and welcoming manner.
• Works closely with other facility staff, including nurses, therapist, and social workers, to ensure seamless care coordination.
• Maintain accurate records of resident preferences, requests, and activity participation

Other duties as assigned to support Admiral Nursing & Rehab's commitment to providing excellent customer service.

REQUIRED QUALIFICATIONS:

• A minimum of a high school diploma or its equivalent.
• 1–2 years of experience in a medical office or customer service environment.
• Proficiency in Microsoft Office and EMR systems.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of medical terminology and insurance processes (preferred).
• Ability to pass background checks and reference checks.
• A minimum of 1 year of experience in a similar position in retirement living, nursing homes, or adult day care is preferred.

About Vierra:

Vierra Communities, Admiral Nursing & Rehab is a family-owned and operated community that provides a truly unique health & rehabilitation experience. We have a close-knit staff that will do anything to create the best community and experience for our residents

Vierra's Culture & Mission:

We have a positive, supportive and thriving culture that supports and encourages innovation, leadership, warmth and compassion and excellence. Our Mission: to advance and redefine healthcare.

Full - Time Benefits:

• 7 Holidays
• Generous PTO
• Medical, Dental and Vision
• Company Paid Life & AD&D Insurance
• Voluntary Life & AD&D Insurance
• Voluntary LTD Insurance
• 401(k) immediate enrollment with match
• Tuition Reimbursement
• Referral Bonus Program

Disclaimer:

Vierra Communities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Vierra complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.