Concierge (H/F)

Hotel Grandes Rousses; Town of Italy (NY); On-site; USD 28,464 - 34,789; Full time

Benefits offered by this job

Welfare benefits

Job summary

Hotel Grandes Rousses seeks a passionate Concierge to deliver exceptional hospitality experiences. You will welcome guests, assist with reservations, and ensure their needs are met at all times. Ideal candidates have 2-3 years of experience in luxury hotel environments, excellent interpersonal skills, and fluency in Italian and English. You will collaborate with various departments to maintain guest satisfaction and have opportunities to contribute to our legacy of excellence. This position is full-time and requires flexibility in work schedules.

Qualifications

• 2-3 years in a similar role within the hospitality industry.
• Experience in luxury hotels or high-end hospitality environments.
• Strong knowledge of the local area and exclusive destinations.

Responsibilities

• Provide personalized concierge service and anticipate guests’ needs.
• Assist guests with reservations, transportation, and activities.
• Build relationships with local partners and suppliers.

Skills

Interpersonal skills

Fluency in Italian and English

Problem-solving

Attention to detail

Customer service

Job description

**Sought position:** **Concierge** **Ref ID:** No305306 **Town:** Venezia, Veneto, Italia **Country :** Italy **Contract type:** Long term contract **Contract start date :** As soon as possible **Experience:** experienced **Job status:** Employee **Job category:** Accommodation / Reception and Public relations **Salary:** 27k per year **Work schedules:** With a break **Consecutive weekly days off:** 2 **Online since** 2026/05/14 **This job position is still available for the week of** 2026-05-11Concierge (M/F) Job Offer InformationWe are looking for a passionate and service-oriented Concierge, able to provide exceptional and personalized experiences to our guests while ensuring the highest standards of hospitality and attention to detail.* **Contract type:** Seasonal/Permanent* **Starting date:** As soon as possible* **Experience required:** 2/3 years in similar roles within the hospitality industry* **Work location:** Venice* **Benefits:** Welfare Mission* Deliver an impeccable and personalized concierge service, anticipating guests’ needs and ensuring memorable experiences.* Promote the Maison’s image and values through a warm, discreet, and professional approach.* Assist guests with reservations, transportation, activities, and tailor-made experiences.* Collaborate with all departments to ensure a seamless and excellent guest journey.* Contribute actively to guest satisfaction and loyalty through outstanding service. Main Responsibilities* Welcome guests and assist them with professionalism, discretion, and efficiency.* Handle restaurant reservations, transfers, tours, events, and special requests.* Provide accurate information regarding local attractions, cultural activities, restaurants, and exclusive experiences.* Build and maintain excellent relationships with local partners and suppliers.* Support guests throughout their stay, ensuring prompt assistance and follow-up.* Handle guest complaints or requests efficiently, escalating when necessary.* Ensure compliance with Airelles standards and internal operational procedures.* Collaborate closely with Front Office, Housekeeping, F&B, and all operational departments. AirellesJoining Airelles means entering a world of excellence. We create extraordinary experiences for our guests in historic and exceptional locations, making every moment rare and unforgettable.Airelles stands out for its tailor-made service, where every gesture matters. From the warmest welcome to the smallest detail, we pursue excellence with joy and generosity.You are at the heart of what makes our Maisons magical, contributing to writing the Airelles story.All CVs must include authorization for the processing of personal data in compliance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the ongoing recruitment process.This job offer is open to all genders in accordance with applicable equal opportunity regulations.* welfare About You Desired ProfileJoining our team means embarking on a journey where personalized service, attention to detail, and service excellence are at the center of everything we do. Beyond technical skills, we are looking for personalities aligned with Airelles values: passion, authenticity, creativity, and entrepreneurial spirit.* Previous experience in a Concierge or Guest Relations role within luxury hotels or high-end hospitality environments.* Excellent knowledge of the local area and exclusive destinations and experiences.* Strong interpersonal and communication skills.* Problem-solving attitude and ability to work in a dynamic environment.* Discretion, elegance, and strong attention to detail.* Flexibility and availability to work shifts, weekends, and public holidays.* Fluency in Italian and English; knowledge of a third language will be considered a plus.**Sought position:** **Concierge** **Ref ID:** No305306 **Town:** Venezia, Veneto, Italia **Country :** Italy **Contract type:** Long term contract **Contract start date :** As soon as possible **Work schedules:** With a break **Salary:** 27k per year **Experience:** experienced **Job status:** Employee **Job category:** Accommodation / Reception and Public relations **Online since** 2026/05/14 **This job position is still available for the week of** 2026-05-11Journal des Palaces' Careers Section post jobs in ultra-luxury and luxury hotels and gourmet restaurants worldwide and provide a complete toolbox to follow the applications: job alerts, application notebook, job notebook, files, newsletter... to guide you, whether you are actively seeking a new job or just on standby. | | | | |