Concierge Full Time

Aviva Port St. Lucie; Port Saint Lucie (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Employee referral program

Company-paid life insurance

Pet insurance

Company-matching 401(k)

Daily pay

Job summary

Aviva Port St. Lucie is seeking a polished Concierge to greet residents, families, and guests, and to support daily operations at the front desk of our Senior Living community in Port St. Lucie, FL. The role focuses on hospitality, information provision, and seamless coordination with multiple teams.

You will handle calls, sign-ins, deliveries, and inquiries, while maintaining confidentiality and providing an exceptional resident experience. Some scheduling and event support are included.

Qualifications

• High school diploma or GED required.
• At least 1 year of concierge/hospitality/front desk experience preferred.
• Strong customer service and interpersonal skills.

Responsibilities

• Greet residents, families, visitors, and guests in a warm, professional manner.
• Serve as a welcoming front desk contact and route inquiries to the right team member.
• Answer and direct phone calls courteously and professionally.
• Manage sign-in/out procedures for visitors and vendors.
• Notify residents and staff when guests arrive and coordinate deliveries.
• Assist residents with questions and connect them with appropriate departments.
• Provide general community information to prospective residents and guests.
• Support Activities team with event and program reservations and related fees.

Skills

Customer service

Hospitality

Front desk

Communication

Organizational skills

Microsoft Office

Teamwork

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Concierge / Front Desk - Senior Living

Aviva Port St. Lucie - Port St. Lucie, FL

Are you someone who loves meeting people, creating a great first impression, and making others feel genuinely welcome?

Aviva Senior Living is looking for a friendly, polished, and service-focused Concierge to join our team at Aviva Port St. Lucie.

As the first person many residents, families, visitors, and prospective residents meet, our Concierge plays an important role in creating the warm and welcoming experience we want everyone to feel when they walk through our doors.

This is more than answering phones and greeting visitors. You will get to know our residents, assist families and guests, support community events, help connect people with the right team members, and serve as an important part of the daily life of our senior living community.

If you have a hospitality mindset, enjoy helping people, and take pride in providing exceptional customer service, we would love to meet you.

About Aviva Senior Living

At Aviva Senior Living, we create communities where seniors can thrive, build meaningful connections, and enjoy life to the fullest.

Our communities combine comfortable residential living, engaging social experiences, and personalized support to create an environment residents are proud to call home.

Our team members are at the heart of that experience. Whether you work in hospitality, resident care, dining, activities, housekeeping, maintenance, sales, or leadership, every position contributes to the experience of our residents and families.

What You'll Do

As our Concierge, you will serve as a welcoming and knowledgeable first point of contact for residents, families, guests, prospective residents, vendors, and community partners.

Your responsibilities will include:

• Warmly greet residents, families, visitors, prospective residents, vendors, and other guests

• Create a professional, welcoming, and hospitality-focused front desk experience

• Answer and direct incoming telephone calls in a courteous and professional manner

• Manage visitor and vendor sign-in and sign-out procedures

• Notify residents and team members when guests arrive

• Receive and coordinate deliveries, packages, flowers, and other resident items

• Assist residents with questions and requests and connect them with the appropriate team member when needed

• Provide general community and marketing information to prospective residents and visitors

• Support the Activities team with event and program reservations

• Collect applicable program or event fees and maintain accurate records

• Maintain and update resident information and community phone lists

• Assist with general administrative and clerical responsibilities

• Communicate important information to appropriate departments and team members

• Support other departments when needed to provide an exceptional resident experience

• Maintain resident confidentiality and handle sensitive information appropriately

• Attend required staff meetings and training programs

• Perform other duties as assigned

• Maintain regular and dependable attendance

Schedule

We are currently hiring for the following schedule: Tuesdays and Thursdays (3:30 PM - 11:30 PM); Saturdays and Sundays (7:30 AM - 7:30 PM)

Schedules may occasionally change based on the needs of the community. Team members will be provided appropriate notice whenever possible.

What We're Looking For

• High school diploma or GED required

• At least one year of experience in concierge services, hospitality, front desk, reception, customer service, senior living, hotels, resorts, healthcare, or a related environment preferred

• Warm, friendly, and professional personality

• Strong customer service and interpersonal skills

• Ability to communicate professionally with residents, families, visitors, prospective residents, and team members

• Comfortable answering phones and assisting multiple people throughout the day

• Strong organizational skills and attention to detail

• Basic proficiency with Microsoft Office applications

• Ability to maintain confidentiality and use discretion when handling resident information

• Ability to work effectively as part of a team

• A genuine desire to work with and serve older adults

• Ability to communicate effectively in English as required to perform the essential functions of the position

• Spanish-speaking skills are helpful but not required

Why Join Aviva Senior Living?

At Aviva, we believe great resident experiences start with great team members. We want our employees to feel valued for the work they do and understand the difference they make every day.

Eligible full-time team members can take advantage of:

• Medical and prescription insurance

• Dental insurance

• Vision insurance

• Paid time off accrued up to 15 days per year

• Paid holidays

• Employee referral program

• Company-paid life insurance

• Pet insurance

• Company-matching 401(k)

• Available pay advance through daily pay

• Opportunities to learn and grow within senior living

• A supportive and team-oriented work environment

We would love to meet you.

Aviva Senior Living is proud to be recognized as a Great Place to Work. Aviva Senior Living is an Equal Opportunity Employer and a Drug-Free Workplace.

The final compensation offered to the successful candidate will depend on several factors, including relevant experience, industry experience, education, qualifications, and other job-related considerations.