Concierge-FT/Day Shift- 12:30 pm - 9:00 pm (Ben Taub Hospital)

Harris Health System, Inc.; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Harris Health System in Houston seeks a Concierge to welcome patients and visitors, guiding them from entry to exit and providing essential information. You will assist with wayfinding, transportation needs, and coordinate with volunteers to ensure smooth service.

The role requires a Bachelor's degree or equivalent customer service experience, 2 years in healthcare/hospitality, and preferred bilingual English/Spanish abilities.

Qualifications

• Bachelor's Degree or equivalent customer service experience.
• 2 years customer service, healthcare, or hospitality experience.
• Bilingual English/Spanish preferred.

Responsibilities

• Assist patients and visitors with wayfinding and information.
• Provide patient information and assist with transportation needs.
• Troubleshoot questions, concerns and/or issues; train/mentor volunteers; maintain desk resources and manuals.

Skills

Bilingual English/Spanish

Customer service

Healthcare industry familiarity

Education

Bachelor's Degree or equivalent

Tools

MS Word

MS Excel

PC basics

Job description

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

Concierge will serve as the ambassador to the campus site assisting patients and visitors with a myriad of needs from point of entry to point of exit. Primary responsibilities will include: wayfinding/facility directions; providing patient information; assisting with internal/external transportation needs; troubleshooting questions, concerns and/or issues; training and mentoring assigned volunteers; maintaining desk resources and departmental manuals; as well as other duties as assigned. Concierge will be cross-trained in various areas to ensure continuity and quality of service.

Minimum Qualifications

• Degrees: Bachelor`s Degree or equivalent Customer service experience
• Work Experience: Two (2) years customer service, healthcare, or hospitality experience or combination of all three.
• Language Skills: Bilingual (English/Spanish preferred)

Special Requirements

• Communication Skills:
• Above Average Verbal (Heavy Public Contract)
• Exceptional Verbal (e.g., Public Speaking)
• Writing /Composing (Correspondence / Reports)
• Other Skills: P.C., MS Word, MS Excel
• Work Schedule: Weekends, Holidays, Flexible
• Equipment Operated: PC, multi-line phones, fax (basic office equip)
• Other Requirements: Healthcare experience preferred. Great Customer Service Skills