Concierge-FT/Day Shift- 12:30 pm - 9:00 pm (Ben Taub Hospital)

Harris Health; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Harris Health in Houston is seeking a Front Desk Concierge to welcome patients and visitors, guiding them from entry to exit and handling a range of information tasks. The role involves assisting with wayfinding, transportation coordination, and issue resolution to ensure smooth campus experiences.

This position requires a Bachelor’s degree or equivalent experience, at least two years in customer service, healthcare, or hospitality, and often involves English/Spanish language use.

Qualifications

• Bachelor's Degree or equivalent customer service experience.
• Two years of customer service, healthcare, or hospitality experience.
• Bilingual English/Spanish preferred.

Responsibilities

• Direct patients and visitors with wayfinding and facility directions.
• Provide patient information and assist with transportation needs.
• Troubleshoot questions, concerns and issues as they arise.
• Train and mentor assigned volunteers.
• Maintain desk resources and departmental manuals.
• Cross-train across areas to ensure continuity and quality of service.
• Perform other duties as assigned.

Skills

Customer service

Healthcare

Hospitality

Education

Bachelor's Degree or equivalent

Tools

MS Word

MS Excel

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services.

Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology.

Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

Job Summary

Concierge will serve as the ambassador to the campus site assisting patients and visitors with a myriad of needs from point of entry to point of exit.

• wayfinding/facility directions
• providing patient information
• assisting with internal/external transportation needs
• troubleshooting questions, concerns and/or issues
• training and mentoring assigned volunteers
• maintaining desk resources and departmental manuals
• as well as other duties as assigned

Concierge will be cross-trained in various areas to ensure continuity and quality of service.

Minimum Qualifications

• Degrees: Bachelor`s Degree or equivalent Customer service experience
• Work Experience: Two (2) years customer service, healthcare, or hospitality experience or combination of all three.
• Language Skills: Bilingual (English/Spanish preferred)

Special Requirements

Communication Skills

• Above Average Verbal (Heavy Public Contract)
• Exceptional Verbal (e.g., Public Speaking)
• Writing /Composing (Correspondence / Reports)

Other Skills

P.C., MS Word, MS Excel

Work Schedule

Weekends, Holidays, Flexible

Equipment Operated

PC, multi-line phones, fax (basic office equip)

Other Requirements

Healthcare experience preferred. Great Customer Service Skills