Concierge Front Desk — Law Firm Client Experience

Gibson, Dunn & Crutcher; New York (NY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health care

Retirement benefits

Paid time off

Parental leave

Life insurance

Flexible Spending Accounts

Performance-based bonuses

Job summary

Gibson Dunn in New York seeks a Receptionist to be the first point of contact for clients and guests, delivering warm, concierge-level service and guiding them through office resources and services.

Based in the New York office, this on-site role runs Monday–Friday 10:00 AM to 7:00 PM with overtime as needed, reporting to the Director of Administration. It requires strong client service, organization, and the ability to manage multiple tasks in a fast-paced legal environment.

Qualifications

• Strong interpersonal, communication and customer service skills.
• Comfortable meeting and engaging with new people with a warm demeanor.
• Ability to use workplace technology and business applications.

Responsibilities

• Greet clients, visitors, attorneys and staff with a warm, concierge-level welcome and guide them on services and resources.
• Answer and direct incoming calls, emails and reception inquiries.
• Support operations for Reception, Conference Center and Flexible Workspace programs.
• Maintain professional appearance and conduct while interacting with clients and staff.
• Pre-register guests with Building Security and manage check-in processes.

Skills

Interpersonal skills

Communication

Customer service

Education

High School Diploma or GED

Bachelor’s degree or equiv. experience preferred

Tools

Microsoft Office 365

Job description

Gibson Dunn in New York seeks a Receptionist to be the first point of contact for clients and guests, delivering warm, concierge-level service and guiding them through office resources and services.

Based in the New York office, this on-site role runs Monday–Friday 10:00 AM to 7:00 PM with overtime as needed, reporting to the Director of Administration. It requires strong client service, organization, and the ability to manage multiple tasks in a fast-paced legal environment.